Customer Success Manager

Job Description

Location: [On-site – Ahmedabad] Experience: 3–6 years Function: Relationship Management & Retention About the Role: As a Customer Success Manager, your mission is to build long-term, value-driven relationships with our clients. You’ll ensure customers are engaged, satisfied, and extracting full value from our platform. This role requires a consultative approach, strong communication, and the ability to influence adoption and retention. Key Responsibilities: • Serve as the primary point of contact for key accounts post-onboarding • Build deep relationships with client stakeholders and understand their marketing goals • Monitor platform usage, identify risks, and drive proactive engagement • Guide clients through feature updates, campaign best practices, and performance reviews • Collaborate with internal teams to ensure smooth issue resolution and client feedback integration • Drive renewals, upsells, and customer advocacy (testimonials, case studies, etc.) • Conduct regular business reviews and share actionable insights for platform optimization • Champion client interests internally while aligning with product roadmap and business goals • Maintain accurate CRM records and client success metrics Requirements: • 3+ years of experience in Customer Success or Account Management at a SaaS company • Strong understanding of digital marketing, influencer marketing, or ad tech tools • Proven ability to manage multiple clients with a structured and strategic approach • Excellent communication, negotiation, and presentation skills • Experience using platforms like HubSpot, Gainsight, Intercom, or Mixpanel • A customer-first mindset with strong problem-solving skills Show more Show less