Company Description CredResolve is focused on improving the lending ecosystem by enhancing debt recovery processes, particularly for underserved groups and those who align poorly with existing credit products. Leveraging AI-driven intelligence, automation, and a streamlined field force, CredResolve has built a next-generation recovery infrastructure that enhances lender outcomes and supports broader financial inclusion. By improving collection efficiency, CredResolve helps democratize credit, making it accessible to more deserving borrowers while ensuring smarter and quicker recovery for financial institutions. Job Title: Data Analyst Location: Gurugram Employment Type: Full-time Experience: 0–1 year (Freshers encouraged to apply) Key Responsibilities 1. Analyze large datasets to identify trends, patterns, and actionable insights 2. Build dashboards and reports using Excel, Google Sheets, and Metabase 3. Collaborate cross-functionally with product, collections, and operations teams for performance tracking 4. Perform data validation, cleaning, and transformation for analytical readiness 5. Track campaign performance and analyze user behavior 6. Support in setting up and maintaining scalable data pipelines and reporting processes Requirements 1. Bachelor’s degree in Statistics, Economics, Mathematics, Engineering, or a related field 2. Proficient in Excel/Google Sheets (formulas, pivot tables, lookups, etc.) 3. Strong working knowledge of SQL and Python 4. Experience with dashboarding tools like Power BI and Metabase 5. Strong analytical thinking and attention to detail 6. Good communication and documentation skills 7. Self-motivated with a learning mindset and ability to thrive in a fast-paced startup environment Show more Show less
About Us: At Credresolve, we’re on a mission to transform the recovery management space in India’s lending ecosystem. Founded by seasoned professionals with deep expertise in fintech, lending, and technology, Credresolve is poised to simplify, streamline, and innovate debt recovery processes for banks and financial institutions. Our leadership brings a wealth of experience in scaling businesses, solving complex industry challenges, and driving meaningful impact, giving us a unique edge in building cutting-edge solutions. We’re not just a startup—we’re a growing movement of problem-solvers and innovators dedicated to reshaping the future of recovery management. If you’re looking to be part of a fast-paced, collaborative environment where your ideas and expertise will directly influence the trajectory of an emerging industry leader, Credresolve is the place for you. Key Responsibilities: ● Collect, clean, and interpret data from various sources to support business needs. ● Develop and maintain dashboards and reports using tools like Excel, Power BI, or Tableau. ● Identify trends, correlations, and patterns to provide insights and recommendations. ● Collaborate with cross-functional teams (tech, operations, marketing) to understand data requirements. ● Assist in A/B testing, performance tracking, and forecasting. ● Maintain data accuracy and integrity in reporting and database systems. ● Document processes, methodologies, and insights for knowledge sharing. Required Skills & Qualifications: ● Bachelor’s degree in statistics, mathematics, computer science, economics, or a related field. ● 1 year to 2 years of experience as a data analyst or in a similar role. ● Proficiency in Excel and SQL (must-have). ● Familiarity with data visualisation tools (Power BI, Tableau, or similar). ● Basic knowledge of Python/R for data analysis is a plus Preferred Qualifications: ● Experience working with large datasets. ● Understanding of business KPIs and performance metrics. ● Exposure to Google Analytics, CRM, or BI platforms is a bonus. What to Expect from a Role at CredResolve: Don’t think of it as a job. We don’t believe in corporate lingo or a 9-to-5 schedule. You work as per your own schedule when you are at your most productive self. But considering the team size of an early-stage startup, you might be required to put in a bit of an extra effort and keep transitioning between being a morning person and a night owl. For us, person-organisation fit is more important than person-job fit. We have put equal effort into building an open and easygoing culture. Our team is precious, and we do go to the extent of surprising them every now and then. Be accountable. While you get full freedom to take on problems and set your personal goals, we expect you to take ownership of the same. You need to balance the over-the-top appreciations and the constructive criticism you get. We need you to take initiatives and not rely on us for an everyday to-do list. Lastly, expect the unexpected. We are learning, growing and adapting. We don't have a blueprint to success, but we definitely aim for the stars. We want the dreamers, and not someone who’s risk-averse. Join us in our mission to democratise credit for India and make a meaningful impact in the fintech landscape.
As a Team Leader in the collection department, your primary responsibility will be to manage and lead a team of callers to ensure productivity and achieve collection targets. You will be required to develop and implement effective collection strategies to maximize recovery rates. Monitoring the team's performance, providing constructive feedback, and conducting regular training sessions to enhance efficiency will also be part of your role. It will be important for you to ensure that all team members adhere to DRA certification standards, company policies, and regulatory guidelines while engaging with customers in a professional and empathetic manner. Additionally, you will be responsible for preparing and presenting collection performance reports to senior management. To be eligible for this position, you should have a minimum of 2 years of experience in collections with proven leadership skills in managing teams. Strong communication, leadership, and organizational skills with a focus on achieving results are essential. Immediate joiners are preferred for this role. In return, we offer a competitive salary ranging between 25,000 and 35,000 (Net Take Home), a dynamic work environment that fosters professional growth, and the opportunity to contribute to a rapidly growing fintech company.,