Customer Success Manager

Role Overview: As a Customer Success Manager (CSM) at Inmakes Infotech Pvt Ltd, you will be a vital part of the Quality Department. Your primary responsibility will be to ensure high-quality customer experiences, leading to satisfaction, retention, and process enhancement. Acting as a liaison between sales, tech, and quality teams, your role will involve streamlining the customer journey for long-term engagement. Key Responsibilities: - Enhance customer satisfaction through prompt and effective communication - Collaborate with sales, tech, and quality teams to ensure seamless customer experience - Implement strategies to improve customer retention rate - Analyze customer feedback and suggest process improvements - Conduct regular customer success meetings to understand their needs and challenges Qualifications Required: - Bachelor's degree in Business Administration, Marketing, or a related field - Minimum of 5 years of experience in a customer-facing role - Strong communication and interpersonal skills - Proven track record in customer relationship management - Ability to work collaboratively with cross-functional teams *Additional Details: Inmakes Infotech Pvt Ltd is dedicated to providing top-notch customer experiences. Joining our team as a Customer Success Manager will give you the opportunity to make a significant impact on customer satisfaction, retention, and overall process improvement. If you are passionate about building strong relationships and ensuring customer success, we invite you to be a part of our team.*,