Key Responsibilities: • Prepare, analyze, and interpret financial statements, reports, and forecasts to support decision-making. • Monitor company financial performance, track variances, and recommend corrective actions. • Manage and oversee budgeting, cash flow, and financial planning processes. • Ensure compliance with statutory regulations, tax laws, and audit requirements. • Conduct cost analysis and identify opportunities for cost optimization and efficiency improvements. • Perform regular bank reconciliations to ensure accuracy between company records and bank statements. • Collaborate with operations, procurement, and management teams to align financial strategies with business goals. Key Requirements: • Chartered Accountant (CA) — freshly qualified or experienced, OR an Accountant with substantial hands-on experience and deep financial knowledge. • Strong understanding of accounting principles, financial regulations, and tax compliance. • Proficiency in accounting software (e.g., Tally, Zoho Books, QuickBooks) and MS Excel. • Analytical mindset with the ability to interpret complex data and present actionable insights. • Excellent organizational skills and attention to detail. • Strong communication skills for cross-functional coordination. Interested Candidates can share cv on Shivani_hr@clumsybumsy.com
Key Responsibilities: • Oversee day-to-day production operations to ensure products are prepared according to recipes, quality standards, and hygiene protocols. • Monitor production schedules and workflows to meet daily targets without compromising quality. • Ensure compliance with FSSAI, HACCP, and other food safety regulations. • Conduct regular quality checks at various stages of production to maintain consistency and safety. • Manage and train production staff on processes, safety procedures, and quality standards. • Maintain inventory of raw materials and coordinate with procurement and logistics teams for timely replenishment. • Troubleshoot production issues and implement corrective actions to avoid delays or defects. • Prepare daily and weekly production reports for management review. • Work closely with R&D and Quality Control teams to support new product trials and improvements. Key Requirements: • Bachelor’s degree or diploma in Food Technology, Food Science, or a related field. • 2–4 years of experience in food production or manufacturing (pet food experience is a plus). • Strong knowledge of food safety standards, hygiene protocols, and production best practices. • Ability to manage a team and coordinate with cross-functional departments. • Excellent problem-solving skills and a proactive approach to resolving operational issues. • Strong attention to detail with a commitment to quality and efficiency.
Key Responsibilities: Oversee day-to-day production operations to ensure products are prepared according to recipes, quality standards, and hygiene protocols. Monitor production schedules and workflows to meet daily targets without compromising quality. Ensure compliance with FSSAI, HACCP, and other food safety regulations. Conduct regular quality checks at various stages of production to maintain consistency and safety. Manage and train production staff on processes, safety procedures, and quality standards. Maintain inventory of raw materials and coordinate with procurement and logistics teams for timely replenishment. Troubleshoot production issues and implement corrective actions to avoid delays or defects. Prepare daily and weekly production reports for management review. Work closely with R&D and Quality Control teams to support new product trials and improvements. Key Requirements: Bachelor's degree or diploma in Food Technology, Food Science, or a related field. 24 years of experience in food production or manufacturing (pet food experience is a plus). Strong knowledge of food safety standards, hygiene protocols, and production best practices. Ability to manage a team and coordinate with cross-functional departments. Excellent problem-solving skills and a proactive approach to resolving operational issues. Strong attention to detail with a commitment to quality and efficiency.
Job Title: Accountant Package: ₹2.4 – ₹3.6 LPA (Fixed) Location: Sonipat, Haryana Experience: 6 months – 1 year Employment Type: Full-time Company Website: www.clumsybumsy.com To apply this job, fill this form: https://docs.google.com/forms/d/e/1FAIpQLSdSj9nl7UUZtNchq7Gt6aUU5cm5jclcVNVE0RX-lVmbrmedbg/viewform?usp=sharing&ouid=113973550632277621593 About Us At Clumsy Bumsy, we’re a fast-growing pet food brand dedicated to creating healthy, fresh meals for cats. Our team is small, passionate, and highly collaborative. We care deeply about our customers (and their pets!) and are looking for someone who shares the same level of dedication and ownership — even in our finance function. Key Responsibilities Maintain day-to-day accounting records and ensure accurate bookkeeping. Handle accounts payable and receivable, vendor reconciliations, and expense management. Prepare and maintain ledgers, invoices, and vouchers. Assist in monthly closing, financial reporting, and MIS preparation. Perform bank reconciliations and ensure accuracy of financial data. Support audits, taxation, and compliance-related tasks. Collaborate with the finance team to ensure smooth financial operations. Key Requirements Bachelor’s degree in Commerce/Finance/Accounting. 6 months to 1 year of relevant accounting experience. Knowledge of Tally/Zoho Books/QuickBooks or similar accounting software. Strong understanding of basic accounting principles. Good proficiency in MS Excel. Attention to detail, organizational skills, and a proactive attitude. Strong communication and willingness to learn in a fast-paced environment. Interested candidates can share their CV at : shivani_hr@clumsybumsy.com
Job Title: Head of Customer Success Location: Sonipat, Haryana / Hybrid Employment Type: Full-time Salary Range: ₹40,000 – ₹80,000 per month (based on experience) Company Website: www.clumsybumsy.com About Us At Clumsy Bumsy, we make healthy, fresh meals for cats — and we do it with heart. Every pack we deliver represents trust from a pet parent who wants the best for their fur baby. That’s why our relationship with customers doesn’t end at purchase — it starts there. We’re looking for a Head of Customer Success who can lead this relationship end to end — ensuring every customer feels heard, supported, and genuinely cared for. From building a strong support team to designing retention strategies and turning feedback into action — this role is all about empathy, ownership, and excellence. Key Responsibilities • Lead and manage the entire customer success function , ensuring a seamless and positive experience across all touchpoints — WhatsApp, calls, email, and social platforms. • Build and mentor a high-performing customer support team , focusing on training, empathy, and quick problem resolution. • Set up SOPs and service workflows to ensure consistent tone, response time, and accuracy in communication. • Analyze customer feedback, complaint patterns, and retention data to identify root causes and improve overall experience. • Collaborate with production, logistics, and marketing teams to resolve issues, manage escalations, and close feedback loops. • Develop and implement customer loyalty and retention programs that turn one-time buyers into lifelong advocates. • Track and report key metrics such as NPS, response time, churn rate, and repeat order ratio to measure team performance and customer health. • Handle high-priority or sensitive cases directly to maintain trust and brand credibility. • Own post-purchase engagement, including proactive follow-ups, feedback collection, and subscription management. • Continuously refine communication tone and playbooks to reflect the brand’s personality — warm, helpful, and genuinely caring. Key Requirements • Bachelor’s or Master’s degree in Business, Communication, or a related field. • 3–6 years of experience in customer success, service, or CRM — preferably in a D2C, FMCG, or subscription-based brand. • At least 2 years in a team leadership or managerial role . • Strong understanding of CRM tools, support dashboards, and customer lifecycle management. • Exceptional communication and problem-solving skills — with a calm, empathetic, and solution-first mindset. • Data-driven with the ability to translate feedback into actionable insights and measurable improvements. • Ability to work cross-functionally with production, marketing, and operations to ensure smooth customer journeys. • A natural people-person — someone who genuinely loves connecting with customers and creating delightful experiences. • Pet lover at heart — because understanding pet parents starts with caring about pets yourself!
Job Title: Head of Customer Success Location: Sonipat, Haryana / Hybrid Employment Type: Full-time Salary Range: ?40,000 ?80,000 per month (based on experience) Company Website: www.clumsybumsy.com About Us At Clumsy Bumsy, we make healthy, fresh meals for cats and we do it with heart. Every pack we deliver represents trust from a pet parent who wants the best for their fur baby. That's why our relationship with customers doesn't end at purchase it starts there. We're looking for a Head of Customer Success who can lead this relationship end to end ensuring every customer feels heard, supported, and genuinely cared for. From building a strong support team to designing retention strategies and turning feedback into action this role is all about empathy, ownership, and excellence. Key Responsibilities Lead and manage the entire customer success function , ensuring a seamless and positive experience across all touchpoints WhatsApp, calls, email, and social platforms. Build and mentor a high-performing customer support team , focusing on training, empathy, and quick problem resolution. Set up SOPs and service workflows to ensure consistent tone, response time, and accuracy in communication. Analyze customer feedback, complaint patterns, and retention data to identify root causes and improve overall experience. Collaborate with production, logistics, and marketing teams to resolve issues, manage escalations, and close feedback loops. Develop and implement customer loyalty and retention programs that turn one-time buyers into lifelong advocates. Track and report key metrics such as NPS, response time, churn rate, and repeat order ratio to measure team performance and customer health. Handle high-priority or sensitive cases directly to maintain trust and brand credibility. Own post-purchase engagement, including proactive follow-ups, feedback collection, and subscription management. Continuously refine communication tone and playbooks to reflect the brand's personality warm, helpful, and genuinely caring. Key Requirements Bachelor's or Master's degree in Business, Communication, or a related field. 36 years of experience in customer success, service, or CRM preferably in a D2C, FMCG, or subscription-based brand. At least 2 years in a team leadership or managerial role . Strong understanding of CRM tools, support dashboards, and customer lifecycle management. Exceptional communication and problem-solving skills with a calm, empathetic, and solution-first mindset. Data-driven with the ability to translate feedback into actionable insights and measurable improvements. Ability to work cross-functionally with production, marketing, and operations to ensure smooth customer journeys. A natural people-person someone who genuinely loves connecting with customers and creating delightful experiences. Pet lover at heart because understanding pet parents starts with caring about pets yourself!
Job Title: Customer Service Executive Location: Sonipat, Haryana / Hybrid Employment Type: Full-time Salary Range: ?20,000 ?30,000 per month Company Website: www.clumsybumsy.com About Us At Clumsy Bumsy, we craft fresh, healthy meals for cats made with love, honesty, and a touch of chaos. Every order we deliver is backed by a team that truly cares about pets and their parents. Our customer service isn't about scripts or tickets it's about empathy, quick thinking, and genuine connection. We're looking for a Customer Service Executive who can represent our brand with warmth, clarity, and confidence. Someone who communicates beautifully in English, handles every query with patience, and ensures every pet parent walks away smiling. Key Responsibilities Interact with customers through WhatsApp, email, and calls to resolve queries, manage orders, and provide accurate information about our products. Respond promptly to customer messages, ensuring clarity, empathy, and a consistent brand tone. Handle complaints and escalations professionally identify root causes and coordinate with the operations and logistics teams for quick resolution. Maintain proper records of customer interactions, feedback, and resolutions using CRM tools or spreadsheets. Assist with customer feedback collection, subscription renewals, and follow-ups to enhance retention. Coordinate with internal teams (production, logistics, and marketing) to ensure smooth post-purchase experience. Share insights and recurring issues with the Head of Customer Success to improve systems and communication quality. Continuously improve response quality and tone to align with Clumsy Bumsy's friendly, transparent communication style. Key Requirements Excellent spoken and written English communication skills clear, polite, and confident. 13 years of experience in customer service, preferably in a D2C or e-commerce brand. Strong listening and problem-solving skills, with a calm and empathetic approach. Good understanding of chat and email communication etiquette. Comfortable working with Google Sheets, CRM tools, and WhatsApp Business. Ability to multitask and manage priorities in a fast-paced environment. A genuine pet lover who enjoys helping pet parents find the best for their cats!
Job Title: Head of Marketing Location: Sonipat, Haryana / Hybrid Employment Type: Full-time Salary Range: ?60,000 ?90,000 per month (based on experience) Company Website: www.clumsybumsy.com About Us At Clumsy Bumsy, we're a fast-growing pet food brand on a mission to make healthy, fresh meals every cat craves. We're not your typical corporate setup our world is equal parts chaos, creativity, and care. Every campaign we run and every story we tell comes from our belief that pets deserve food made with love and honesty. We're looking for a Head of Marketing who can take full ownership of the brand from shaping our voice to scaling our reach while leading the marketing team with clarity, creativity, and accountability. Key Responsibilities Own and lead the end-to-end marketing function , from brand strategy to campaign execution across all channels (digital, offline, community, and retail). Define and drive the overall marketing strategy in alignment with business goals awareness, acquisition, and retention. Plan and manage monthly and quarterly marketing calendars , ensuring timely rollouts of campaigns, product launches, and collaborations. Oversee content, design, and digital marketing teams to maintain consistent brand voice and storytelling across all platforms. Lead performance marketing (Meta, Google, influencer, email, etc.) track ROI, analyze data, and optimize campaigns for growth. Build strong community engagement through creative campaigns, partnerships, and on-ground events that resonate with pet parents. Collaborate closely with the sales and product teams to align messaging, promotions, and launch plans. Develop and maintain marketing budgets , monitor spends, and ensure cost efficiency while maximizing impact. Recruit, train, and mentor the marketing team to build a high-performance, creative, and data-driven culture. Stay updated with industry trends, competitor activities, and pet parent insights to continuously evolve brand strategy. Key Requirements Bachelor's or Master's degree in Marketing, Communication, or Business Management. 58 years of experience in marketing, with at least 3 years in a leadership role preferably in a D2C, FMCG, or pet care brand. Proven track record in building and scaling digital-first brands through creative storytelling and performance-driven strategies. Strong understanding of brand positioning, consumer psychology, and digital ecosystems (Meta Ads, Google Ads, CRM, SEO, Influencers). Excellent communication, leadership, and analytical skills with the ability to translate vision into actionable plans. Hands-on, creative thinker who thrives in fast-paced environments and isn't afraid to experiment. A genuine love for pets (and ideally, cats!) is a big plus.
Job Title: Customer Success Manager Employment Type: Full-time Salary Range: Upto 10 LPA Company Website: www.clumsybumsy.com About Us At Clumsy Bumsy, we make healthy, fresh meals for cats — and we do it with heart. Every pack we deliver represents trust from a pet parent who wants the best for their fur baby. That’s why our relationship with customers doesn’t end at purchase — it starts there. We’re looking for a Customer Success Manager who can lead this relationship end to end — ensuring every customer feels heard, supported, and genuinely cared for. From building a strong support team to designing retention strategies and turning feedback into action — this role is all about empathy, ownership, and excellence. Key Responsibilities • Lead and manage the entire customer success function , ensuring a seamless and positive experience across all touchpoints — WhatsApp, calls, email, and social platforms. • Build and mentor a high-performing customer support team , focusing on training, empathy, and quick problem resolution. • Set up SOPs and service workflows to ensure consistent tone, response time, and accuracy in communication. • Analyze customer feedback, complaint patterns, and retention data to identify root causes and improve overall experience. • Collaborate with production, logistics, and marketing teams to resolve issues, manage escalations, and close feedback loops. • Develop and implement customer loyalty and retention programs that turn one-time buyers into lifelong advocates. • Track and report key metrics such as NPS, response time, churn rate, and repeat order ratio to measure team performance and customer health. • Handle high-priority or sensitive cases directly to maintain trust and brand credibility. • Own post-purchase engagement, including proactive follow-ups, feedback collection, and subscription management. • Continuously refine communication tone and playbooks to reflect the brand’s personality — warm, helpful, and genuinely caring. Key Requirements • Bachelor’s or Master’s degree in Business, Communication, or a related field. • 4–6 years of experience in customer success, service, or CRM — preferably in a D2C, FMCG, or subscription-based brand. • At least 2 years in a team leadership or managerial role . • Strong understanding of CRM tools, support dashboards, and customer lifecycle management. • Exceptional communication and problem-solving skills — with a calm, empathetic, and solution-first mindset. • Data-driven with the ability to translate feedback into actionable insights and measurable improvements. • Ability to work cross-functionally with production, marketing, and operations to ensure smooth customer journeys. • A natural people-person — someone who genuinely loves connecting with customers and creating delightful experiences. • Pet lover at heart — because understanding pet parents starts with caring about pets yourself!
Job Title: Marketing Manager Employment Type: Full-time Salary Range: Upto 12 LPA Company Website: www.clumsybumsy.com About Us At Clumsy Bumsy, we’re a fast-growing pet food brand on a mission to make healthy, fresh meals every cat craves. We’re not your typical corporate setup — our world is equal parts chaos, creativity, and care. Every campaign we run and every story we tell comes from our belief that pets deserve food made with love and honesty. We’re looking for a Marketing Manager who can take full ownership of the brand — from shaping our voice to scaling our reach — while leading the marketing team with clarity, creativity, and accountability. Key Responsibilities • Own and lead the end-to-end marketing function , from brand strategy to campaign execution across all channels. • Define and drive the overall marketing strategy in alignment with business goals — awareness, acquisition, and retention. • Plan and manage monthly and quarterly marketing calendars , ensuring timely rollouts of campaigns, product launches, and collaborations. • Oversee content, design, and digital marketing teams to maintain consistent brand voice and storytelling across all platforms. • Lead performance marketing (Meta, Google, influencer, email, etc.) — track ROI, analyze data, and optimize campaigns for growth. • Build strong community engagement through creative campaigns, partnerships, and on-ground events that resonate with pet parents. • Collaborate closely with the sales and product teams to align messaging, promotions, and launch plans. • Develop and maintain marketing budgets , monitor spends, and ensure cost efficiency while maximizing impact. • Recruit, train, and mentor the marketing team to build a high-performance, creative, and data-driven culture. • Stay updated with industry trends, competitor activities, and pet parent insights to continuously evolve brand strategy. Key Requirements • Bachelor’s or Master’s degree in Marketing, Communication, or Business Management. • 5–8 years of experience in marketing, with at least 3 years in a leadership role — preferably in a D2C, FMCG, or pet care brand. • Proven track record in building and scaling digital-first brands through creative storytelling and performance-driven strategies. • Strong understanding of brand positioning, consumer psychology, and digital ecosystems (Meta Ads, Google Ads, CRM, SEO, Influencers). • Excellent communication, leadership, and analytical skills with the ability to translate vision into actionable plans. • Hands-on, creative thinker who thrives in fast-paced environments and isn’t afraid to experiment. • A genuine love for pets (and ideally, cats!) is a big plus.
Job Title: Customer Success Manager Employment Type: Full-time Salary Range: Upto 10 LPA Company Website: www.clumsybumsy.com About Us At Clumsy Bumsy, we make healthy, fresh meals for cats — and we do it with heart. Every pack we deliver represents trust from a pet parent who wants the best for their fur baby. That’s why our relationship with customers doesn’t end at purchase — it starts there. We’re looking for a Customer Success Manager who can lead this relationship end to end — ensuring every customer feels heard, supported, and genuinely cared for. From building a strong support team to designing retention strategies and turning feedback into action — this role is all about empathy, ownership, and excellence. Key Responsibilities • Lead and manage the entire customer success function , ensuring a seamless and positive experience across all touchpoints — WhatsApp, calls, email, and social platforms. • Build and mentor a high-performing customer support team , focusing on training, empathy, and quick problem resolution. • Set up SOPs and service workflows to ensure consistent tone, response time, and accuracy in communication. • Analyze customer feedback, complaint patterns, and retention data to identify root causes and improve overall experience. • Collaborate with production, logistics, and marketing teams to resolve issues, manage escalations, and close feedback loops. • Develop and implement customer loyalty and retention programs that turn one-time buyers into lifelong advocates. • Track and report key metrics such as NPS, response time, churn rate, and repeat order ratio to measure team performance and customer health. • Handle high-priority or sensitive cases directly to maintain trust and brand credibility. • Own post-purchase engagement, including proactive follow-ups, feedback collection, and subscription management. • Continuously refine communication tone and playbooks to reflect the brand’s personality — warm, helpful, and genuinely caring. Key Requirements • Bachelor’s or Master’s degree in Business, Communication, or a related field. • 4–6 years of experience in customer success, service, or CRM — preferably in a D2C, FMCG, or subscription-based brand. • At least 2 years in a team leadership or managerial role . • Strong understanding of CRM tools, support dashboards, and customer lifecycle management. • Exceptional communication and problem-solving skills — with a calm, empathetic, and solution-first mindset. • Data-driven with the ability to translate feedback into actionable insights and measurable improvements. • Ability to work cross-functionally with production, marketing, and operations to ensure smooth customer journeys. • A natural people-person — someone who genuinely loves connecting with customers and creating delightful experiences. • Pet lover at heart — because understanding pet parents starts with caring about pets yourself!