Customer Success Manager

Job Role:

L ocation:

Role Summary:

What you'll be responsible for

• POC and Onboarding of New Customers:

• Prioritize successful onboarding to ensure clients quickly grasp essential features.
• Facilitate a smooth transition from sales to product adoption.

• Monitoring Customer Health Metrics:

• Continuously track client progress along their customer journey.
• Identify upsell opportunities and address churn risks promptly.
• Ensure timely deliverables from the product to the customer.

• Collaborating Across Departments:

• Work closely with ops, development, sales, finance, and other teams to solve client issues.
• Balance client requests with organizational resources.

• Voice of the customer:

• Identify new customer problems for feedback to the product team

What you'd have

• 4-6 years of experience in account management, customer success, or business development, preferably in a CPaaS / SaaS environment.
• Proven success in managing and growing relationships with enterprise clients.
• Proven track record of exceeding growth targets and driving revenue.
• High business acumen with experience across multiple industry verticals.
• Self-starter with a proactive attitude, capable of working in a fast-paced, dynamic environment.
• Strong presentation, negotiation, and interpersonal skills.

Why join us

• We thought you would never ask! We offer all the usual stuff: competitive salary, flexible working hours, and challenging product culture but the real perks are:
• Challenging and fun work environment solving meaningful real-life business problems - you will never have a boring day at the office.
• World-class team that loves solving tough problems and have a bias for action. Karix is an equal-opportunity employer.
• We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability, or veteran status.