Customer Success Manager

Customer Success Manager (Delhi | India)

Are you a relationship-driven professional who thrives at the intersection of product, people, and business growth?

Convin

About Convin

Conversation Intelligence platform

AI and Machine Learning-driven platform

✅ Automatically analyzes sales and customer conversations

✅ Surfaces powerful insights for team leaders

✅ Automates call quality and coaching workflows

✅ Improves sales conversions and collection efficiency

✅ Enhances customer experiences with real-time guidance and analytics

Top brands like Treebo, Thomas Cook, MediBuddy, Aakash, and PlanetSpark trust Convin to power their performance — and we’re scaling fast across Health-tech, Ed-tech, Fintech, E-commerce, and more.

🌐 Learn more: www.convin.ai

About the Role: Customer Success Manager

Customer Success Manager

This is a high-impact, customer-facing role perfect for someone who’s passionate about helping clients realize value from cutting-edge SaaS tools.

Key Responsibilities

Client Relationship Management

• Build and nurture long-term relationships with clients across industries
• Drive customer retention by ensuring satisfaction and continued success
• Proactively identify and resolve customer issues with speed and clarity

Product Adoption & Enablement

• Conduct onboarding, training sessions, and workshops for product rollout
• Ensure customers are getting maximum value from the Convin platform
• Help users navigate new features and recommend best practices

Value Delivery & Advocacy

• Showcase ROI with regular reports and strategic check-ins
• Highlight how Convin supports clients’ business objectives
• Advocate for customer needs internally with product and engineering

Upsell & Cross-Sell Enablement

• Spot expansion opportunities based on usage and business needs
• Work with the sales team to initiate and support commercial conversations
• Help customers scale with the right mix of features and support

Stakeholder Management

• Regularly sync with key decision-makers to align on business goals
• Run weekly reviews with client POCs to address priorities and progress
• Collect feedback and channel it back into product improvements

Required Skills & Experience

• 3+ years in a customer-facing role (Customer Success, Account Management, etc.)
• Prior experience in a SaaS or technology company is highly preferred
• Strong communication and stakeholder management skills
• Analytical mindset and the ability to link usage data to business impact
• Comfortable working in a fast-paced, client-focused startup environment
• Proactive, solution-oriented, and able to multitask effectively

Why Convin? 🌟

At Convin, you're not just working at a company — you're helping shape the future of customer interaction. You'll:

✅ Join a high-growth SaaS startup building disruptive AI products

✅ Collaborate with top minds from IITs and elite tech companies

✅ Contribute to products that impact real customers, fast

ESOPs

✅ Work in a high-trust, learning-first culture where your growth is prioritized

What Makes This Role a Perfect Opportunity?

Learning Credit

Holiday Allowance

Massive Learning Curve

Career Acceleration

Family Health Coverage