Customer Success Manager

Job Summary: We are seeking a proactive and relationship-driven Customer Success Manager to ensure our clients achieve maximum value from our products and services. The ideal candidate will act as a trusted advisor, helping clients reach their goals through onboarding, training, support, and long-term account growth. Key Responsibilities: Serve as the main point of contact for assigned clients post-sale Drive successful onboarding and product adoption Build strong, lasting relationships with key stakeholders Monitor account health and proactively address challenges Conduct regular check-ins, QBRs (Quarterly Business Reviews), and feedback sessions Collaborate with Sales, Support, and Product teams to deliver value and resolve issues Identify upsell, cross-sell, and renewal opportunities Track customer metrics (e.g., NPS, usage, churn) to measure satisfaction and retention Advocate for customers internally and ensure a customer-first mindset across the company Required Skills & Qualifications: Bachelor’s degree in Business, Marketing, Communication, or related fiel Strong communication, interpersonal, and problem-solving skills Experience with CRM and Customer Success tools (e.g., Salesforce, HubSpot, Gainsight, Zendesk) Proven ability to manage multiple accounts and prioritize effectively Comfortable presenting to and advising executive-level clients Preferred Qualifications: SaaS or B2B experience is a strong plus Familiarity with customer journey mapping and success planning Project management or customer onboarding experience Ability to work cross-functionally in a fast-paced environment Show more Show less