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Aglin Infomatics
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Customer Success Manager

Customer Success Manager

Aglin Infomatics

20 - 25 years

|

2 - 4 Lacs

Posted:1 hour ago| Platform:

Apply

Skills Required

pmo pmp power bi jira csm

Work Mode

Remote

Job Type

Full Time

Job Description

Role Overview:

The Customer Success Manager ensures customer satisfaction, retention, and value realization. This role focuses on building trusted relationships, driving solution adoption and ensuring seamless delivery across engineering, PMO, and support teams.

Key Responsibilities:

Act as the primary point of contact for enterprise clients.
Build strong customer relationships and drive engagement.
Conduct business reviews and track customer success metrics.
Oversee onboarding, adoption, and delivery coordination across teams.
Identify upsell/cross-sell opportunities.
Manage renewals, SOWs, billing, and financial tracking.
Maintain customer documentation, dashboards, and health metrics.
Capture customer feedback and drive continuous improvement initiatives.

Required Skills & Experience:

20+ years in Customer Success, Project Management, PMO, or Key Account Management.
Strong stakeholder and client communication skills.
Experience in IT Services, SaaS, Telecom, BFSI, or Enterprise Solutions.
Proficiency in JIRA, MS Project, Power BI, Excel.
Knowledge of Agile, SDLC, and delivery governance frameworks.

Preferred Qualifications:

PMP, CSM, or ITIL certification.
Ability to understand technical workflows and integrations.

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