Customer Success Manager

This role is for one of the Weekday's clients

Salary range: Rs 700000 - Rs 1300000 (ie INR 7-13 LPA)

Requirements

What You'll Do

• Manage a portfolio of Enterprise Premium Support clients, ensuring high-quality service delivery and relationship retention.
• Respond to and manage daily customer requests—delegating tasks to Managed Services or Product Support teams, or resolving issues independently.
• Oversee the execution and completion of each customer's defined scope of work.
• Create customized blueprints for searches and dashboards to address complex and tailored client requirements.
• Monitor enterprise support consumption and share key insights, challenges, and usage patterns with the Customer Success Manager or Program Manager.
• Work closely with the Program Manager to continuously refine and improve enterprise support offerings.
• Assist the Program Manager with operational tasks related to software and service delivery.
• Identify workflow gaps, inefficiencies, or out-of-scope requests and support alignment across stakeholders on the scope of services.
  

What You'll Bring

• Bachelor's degree or higher, with a minimum of 2 years of B2B customer support experience, ideally in a SaaS environment.
• Strong expertise in at least one business domain such as Retail, Consumer Goods, Government, Media, Technology, Healthcare, Life Sciences, Financial Services, or Agencies.
• Exceptional analytical and problem-solving capabilities in business contexts.
• Ability to communicate, influence, and present effectively at all organizational levels with strong stakeholder management skills.
• Proven experience in cross-functional collaboration, ensuring customer satisfaction with a client-first approach.
• Exposure to enterprise-scale software implementations and related challenges.
• Proficiency in Boolean logic and data structuring concepts.
• Excellent written and verbal communication skills in English.
• Availability to work in a hybrid model, requiring in-office presence 3 days a week.
• Legal eligibility to work in the country of hire.
  

Skills

• Enterprise Support
• Client Relationship Management
• Communication & Presentation
• Problem Solving
• Data Structuring
• SaaS
• Stakeholder Management