Position: Senior AWS Cloud Engineer Location: Smartworks,43EQ,Balewadi High Street, Pune Shift: 4:30 PM IST 1:30 AM IST (First 3 Months), Flexible to Regular IST Hours Thereafter About Reliable Group Reliable Group is a US-based company headquartered in New York , with two offices in India: New Mumbai (Airoli) Smartworks, 43EQ, Balewadi High Street, Pune We operate across three key business verticals : On-Demand Providing specialized technology talent for global clients. GCC (Global Capability Centers) Partnering with enterprises to build and scale their India operations. Product Development Our in-house AI/ML product company develops AI chatbots and intelligent solutions for US healthcare and insurance companies . About This Opportunity This role is for one of Reliable Groups biggest GCC accounts (RSC India) , which we are building in Pune. We are on a mission to hire 1,000+ people for this account over the next phase. You will be joining the founding team for this GCC and playing a critical role in shaping its AWS cloud infrastructure from the ground up.The client is the second-largest healthcare company in the USA , ranked in the Fortune 50 , offering a unique opportunity to work on high-impact, enterprise-scale cloud solutions in the healthcare domain. Role Overview We are seeking a highly skilled Senior AWS Cloud Engineer with proven experience in building AWS environments from the ground up —not just consuming existing services. This role requires an AWS builder mindset, capable of designing, provisioning, and managing multi-account AWS architectures , networking, security, and database platforms end-to-end. Key Responsibilities: AWS Environment Provisioning: Design and provision multi-account AWS environments using best practices (Control Tower, Organizations). Set up and configure networking (VPC, Transit Gateway, Private Endpoints, Subnets, Routing, Firewalls) . Provision and manage AWS database platforms (RDS, Aurora, DynamoDB) with high availability and security. Manage full AWS account lifecycle, including IAM roles, policies, and access controls. Infrastructure as Code (IaC): Develop and maintain AWS infrastructure using Terraform and AWS CloudFormation . Automate account provisioning, networking, and security configuration. Security & Compliance: Implement AWS security best practices, including IAM governance , encryption, and compliance automation. Use tools like AWS Config, GuardDuty, Security Hub, and Vault to enforce standards. Automation & CI/CD: Create automation scripts in Python, Bash, or PowerShell for provisioning and management tasks. Integrate AWS infrastructure with CI/CD pipelines (Jenkins, GitHub Actions, GitLab CI/CD). Monitoring & Optimization: Implement monitoring solutions (CloudWatch, Prometheus, Grafana) for infrastructure health and performance. Optimize cost, performance, and scalability of AWS environments. Required Skills & Experience: 8+ years of experience in Cloud Engineering, with 4 + years focused on AWS provisioning . Strong expertise in: AWS multi-account setup (Control Tower/Organizations) VPC design and networking (Transit Gateway, Private Endpoints, routing, firewalls) IAM policies, role-based access control, and security hardening Database provisioning (RDS, Aurora, DynamoDB) Proficiency in Terraform and AWS CloudFormation . Hands-on experience with scripting (Python, Bash, PowerShell). Experience with CI/CD pipelines and automation tools. Familiarity with monitoring and logging tools. Preferred Certifications AWS Certified Solutions Architect – Professional AWS Certified DevOps Engineer – Professional HashiCorp Certified: Terraform Associate Work Schedule Initial 3 months: 4:30 PM IST – 1:30 AM IST to work with the US team.After ramp-up: Option to transition to regular India working hours.
Cloud Engineer (AWS & GCP) Experience: 8-12 years Location: Pune (Balewadi) 5 Day from Office Employment Type: Full-time Role Overview We are looking for an experienced Cloud Engineer with expertise in AWS and GCP to design, provision, and manage secure, scalable, and cost-optimized cloud environments. The ideal candidate will have a strong builder mindset combined with a governance-first approach, ensuring all deployments are stable, secure, and production-ready. Key Responsibilities Cloud Environment Engineering (AWS & GCP): Design, provision, and manage multi-account AWS and multi-project GCP environments. Configure cloud networking (VPC, Transit Gateway, Subnets, Firewalls, Private Endpoints in AWS; VPC, Peering, Cloud Interconnect in GCP). Provision and manage database services (AWS RDS, Aurora, DynamoDB; GCP Cloud SQL, BigQuery). Manage identity and access control (AWS IAM, AWS SSO, GCP IAM, Service Accounts, Roles). Vetting & Governance: Review and validate incoming requests before deployment. Perform infrastructure pressure testing to ensure stability, security, and scalability. Create and maintain documentation, runbooks, and design records. Infrastructure as Code (IaC): Develop and manage infrastructure using Terraform (must-have), AWS CloudFormation, and GCP Deployment Manager. Automate provisioning, networking, and security workflows. Security & Compliance: Implement cloud security best practices across AWS and GCP. Work with tools like AWS Config, GuardDuty, Security Hub, GCP Security Command Center . Automation & CI/CD: Build automation scripts in Python, Bash, or PowerShell . Integrate infrastructure with CI/CD pipelines ( Jenkins, GitHub Actions, GitLab CI/CD ). Monitoring & Optimization: Implement monitoring solutions ( CloudWatch, Stackdriver, Prometheus, Grafana ). Continuously optimize cost, performance, and scalability. Required Skills & Experience 8-12 years of hands-on Cloud Engineering experience. Strong expertise in: AWS multi-account setup (Control Tower/Organizations) . GCP multi-project management and hierarchy VPC design and networking . IAM and access control in AWS & GCP . Database provisioning in both clouds . Advanced Terraform skills (mandatory). Proficiency in scripting ( Python, Bash, or PowerShell ). Experience with CI/CD integration . Strong background in infrastructure validation, testing, and documentation . Preferred Certifications AWS Certified Solutions Architect Professional AWS Certified DevOps Engineer – Professional Google Cloud Professional Cloud Architect or Cloud Engineer HashiCorp Certified: Terraform Associate Why Join Us? Opportunity to work on multi-cloud enterprise-scale projects . Exposure to cutting-edge automation, security, and DevOps practices . Collaborative environment with strong focus on growth and innovation.
Job Title: Firewall Operations Engineer L 3 Location: Balewadi Pune Type: Full-time, Night Shifts About the Role: Were looking for highly skilled Level 3 Firewall Operations Engineers to join our network security operations team. Youll be responsible for managing, troubleshooting, and optimising enterprise-grade firewall environments while driving automation and operational excellence.This role requires strong technical expertise, quick responsiveness, and a commitment to collaboration and communication. The team is looking for individuals who are dependable, hands-on, and focused solely on this role (no moonlighting). Shift Timings: You can choose from one of the following shifts: Shift 1: 5:00 PM EST – 2:00 AM EST (2:30 AM – 11:30 AM IST) Shift 2: 12:00 AM EST – 9:00 AM EST (9:30 AM – 6:30 PM IST) Weekend Coverage Option (4x10): Thursday to Sunday, 10-hour shifts (following the same time slots above). Key Responsibilities Provide Tier 3 operational support for firewall incidents, requests, and problem resolution. Manage, configure, and troubleshoot Palo Alto, Cisco ASA/FTD, and Check Point firewalls. Analyze complex network traffic and security events to identify and resolve issues. Lead root cause analysis (RCA) for major firewall-related incidents. Maintain and audit firewall rule bases and policies to ensure compliance with corporate and regulatory standards. Collaborate with network architecture and engineering teams on new deployments and upgrades. Develop and maintain automation scripts (Python, Ansible, Bash, etc.) to streamline repetitive tasks. Integrate firewall management processes into CI/CD or SOAR pipelines. Participate in an on-call rotation for critical after-hours incidents. Maintain accurate documentation for all firewall operations and procedures. Required Skills & Experience Minimum 5 years of hands-on experience in firewall operations and network security . Expert-level knowledge of at least one enterprise firewall platform: Palo Alto Networks , Cisco ASA/FTD , or Check Point . Deep understanding of TCP/IP, routing, NAT, VPNs, and security policies . Strong understanding of BGP, OSPF, and EIGRP routing protocols. Proven experience with automation/scripting (Python, Ansible, or Bash). Familiarity with centralized management tools such as: Panorama , Cisco FMC , or Check Point Domain Manager . Excellent communication skills and responsiveness in a global operations environment. Ability to work independently in a fast-paced, 24x7 support environment. Preferred Qualifications Experience integrating firewall operations with CI/CD pipelines or SOAR tools . Relevant certifications (e.g., PCNSE, CCNP Security, Check Point CCSA/CCSE). Prior experience supporting global enterprise network security environments .
Job Title: CRM Administrator - Case Management System (CaseAware) Location: Onsite, Smartworks 43EQ, Balewadi High Street, Pune Shift: Night Shift (Full Overlap with U.S. EST) 6:00 PM 3:00 AM IST (to ensure overlap with U.S. Eastern Time zone) Experience: 512 years Openings: 3 (1 Lead + 2 Junior/Mid-Level) Employment Type: Full-Time, Permanent About Reliable Group Reliable Group is a U.S.-based organization headquartered in New York , with two offices in India Pune (Balewadi High Street) and Navi Mumbai (Airoli) We operate across three strategic business verticals: On-Demand: Providing specialized technology talent for global clients. GCC (Global Capability Centers): Helping enterprises build and scale their India operations. Product Development: Our in-house AI/ML division builds intelligent chatbots and automation solutions for U.S. healthcare and insurance clients. We combine global delivery excellence with a startup-like energy, offering opportunities to work directly with international teams and cutting-edge systems. Role Overview We are looking for a CRM IT Administrator to manage, customize, and support our legal case management software CaseAware .You’ll work closely with our U.S. legal and administrative teams to design workflows, build reports, automate tasks, and maintain data accuracy within the system.This is a technical, process-oriented role requiring a strong foundation in SQL, MySQL , and system logic. The ideal candidate enjoys problem-solving, data management, and translating business processes into automated system workflows. Key Responsibilities: System Configuration & Customization Collaborate with U.S.-based legal and administrative teams to understand workflows and translate them into CaseAware processes. Design, customize, and maintain templates, forms, and logic-based automations within the system to improve efficiency. Configure document templates with dynamic data fields for legal filings, correspondence, and reports. Database Management & Reporting Write, test, and optimize SQL queries on MySQL databases to extract, audit, and report data accurately. Generate simple and complex reports based on department requirements and key metrics. Conduct regular data audits to identify inconsistencies, duplicates, or logic errors, and take corrective action. Troubleshooting & Support Diagnose and resolve software issues related to CaseAware; escalate to vendor or IT teams when required. Provide basic computer and software troubleshooting support for internal users. Document technical processes, workflows, and issue resolutions for reference and training. Collaboration & Communication Maintain professional and proactive communication with legal, IT, and administrative stakeholders. Translate technical details into clear, non-technical explanations for business users. Support onboarding and training for new team members on CaseAware processes. Required Skills & Qualifications: Technical Skills: Strong hands-on experience with SQL and MySQL (Mandatory) Knowledge of data querying, debugging, and optimization Basic knowledge of Python for automation or scripting (Preferred) Understanding of business process mapping , workflow automation , and data auditing Experience working with case management systems , CRM platforms , or workflow-based applications (Preferred) Soft Skills Excellent oral and written communication skills — ability to explain technical issues in plain language Strong analytical and problem-solving mindset High attention to detail and accuracy in managing data Collaborative and dependable team player , comfortable working cross-functionally with non-technical departments Quick learner with a genuine interest in understanding business processes and improving system logic Why Join Us Work directly with a U.S. legal technology team on a real-world case management platform (CaseAware) Get hands-on training from U.S. experts during the onboarding phase Be part of a growing, collaborative India tech operations team Exposure to process automation, data management, and workflow systems Stable U.S. client project with long-term growth potential
-Job Title: Technical Recruiter (Full-time Contract | Onsite) Location: 43EQ Smartworks, Balewadi High Street, Pune Type: Full-time Contract (Month-on-month renewal based on performance) About the Role Were looking for a hands-on recruiter who can take full ownership of the end-to-end hiring process primarily IT roles (80% ) and Non-IT roles (20%). The ideal candidate is a quick learner, strategic thinker, and strong multitasker who enjoys closing roles fast and efficiently. Key Responsibilities : Handle end-to-end recruitment sourcing to offer closure. Source candidates using Naukri, LinkedIn, Cutshort, and other platforms. Manage candidate pipelines through Keka ATS or similar systems. Understand role requirements and build relevant talent pipelines. Coordinate interviews, manage communication, and ensure a great candidate experience. Maintain hiring data and ensure timely closures across multiple roles. Skills & Qualifications 36 years of recruitment experience (agency or corporate). Strong experience in IT hiring; exposure to non-IT hiring is a plus. Hands-on with ATS tools (preferably Keka). Excellent communication and coordination skills. Ability to manage multiple roles and deliver under deadlines. Good understanding of technical skills and job profiles.
Job Title: F5 Support Engineer Work Hours: 05:00 PM 02:00 AM EST (02:30 AM – 11:30 AM IST) About the Role We are looking for an experienced F5 Support Engineer to manage, configure, and troubleshoot F5 load balancing solutions in enterprise environments. This role involves working on complex traffic management scenarios, performance optimization, and after-hours support for global infrastructure.You’ll collaborate with network, application, and security teams to ensure high availability and reliability of business-critical systems. Key Responsibilities Manage and support F5 BIG-IP modules including: LTM (Local Traffic Management) DNS / GTM (Global Traffic Management) Configure and maintain High Availability (HA) setups for load balancers. Develop and troubleshoot iRules for advanced traffic management. Handle SSL/TLS offloading , certificate management, and security policies. Work with F5 rSeries Appliances , TMOS , and F5OS platforms. Use F5 TCPDump and other tools for deep application and network troubleshooting. Implement F5 AS3 (Application Services 3) for declarative automation and deployment. Manage configurations through TMSH and Bash scripting . Collaborate with cross-functional teams for application delivery optimization. Perform planned after-hours maintenance and incident resolution. Required Skills & Experience 3–6 years of hands-on experience with F5 technologies . Expertise in F5 BIG-IP LTM and DNS/GTM modules. Strong understanding of High Availability , failover , and load balancing concepts. Experience in developing and debugging iRules (TCL scripting). Deep knowledge of SSL/TLS , F5 TCPDump , and network troubleshooting. Familiarity with AS3 , F5 automation , and declarative APIs . Strong foundation in networking protocols (BGP, OSPF, VLANs, STP, firewalls). Scripting knowledge in Bash or Python . Excellent communication and documentation skills. Nice to Have F5 Certifications (F5-CTS LTM/DNS). Experience with CI/CD automation , F5 Automation Toolchain , or cloud load balancers (AWS/Azure/GCP). Exposure to monitoring and logging tools (Splunk, ELK, etc.). Shift Details This role supports after-hours operations to accommodate global change windows. Work Schedule:05:00 PM – 02:00 AM EST (02:30 AM – 11:30 AM IST) Flexibility is required during production cutovers or urgent escalations.
Job Title: IT Support Specialist Location: Balewadi High street, Pune (Base Location) & Mumbai (Travel as Needed) Shift: General Shift (May Stretch for U.S. Time Zone Coordination if Required) Overview We are a growing IT firm specialising in providing offshore technical talents to U.S. businesses. With office locations in Pune and Mumbai, we are looking for an IT Support Specialist to provide hands-on technical support for employees working from the office while also assisting remote team members when needed. This role requires excellent communication skills to coordinate with our U.S. team effectively. Key Responsibilities Provide on-site IT support for employees at both Pune and Mumbai office locations, troubleshooting hardware, software, and network issues. Assist in setting up and maintaining office IT infrastructure , including workstations, printers, network devices, and other peripherals. Handle laptop troubleshooting, repairs, OS reinstallations, and hardware upgrades to ensure seamless operations. Support remote team members when needed, coordinating with our on-demand IT consultant. Manage IT inventory , ensuring timely procurement, allocation, and maintenance of hardware and accessories. Coordinate with IT vendors for laptop rentals, procurement, repairs, and IT services. Support and manage SaaS tools used across the organization, including Google Workspace, Slack, Zoom, Zoho, and Microsoft 365 platform-related tools and services. Ensure security best practices are followed for device management and company data protection. Document troubleshooting steps, common fixes, and IT procedures for internal reference. Travel to Mumbai office as required to provide on-site support. Requirements 5+ years of relevant experience in IT support, preferably in an in-office environment. Strong troubleshooting skills for Windows, macOS, and Linux operating systems. Experience managing IT hardware, software, and peripherals effectively. Familiarity with SaaS tools and cloud-based IT environments . Ability to coordinate with vendors and manage IT procurement . Excellent communication skills to collaborate with U.S. teams. Willingness to travel between office locations as needed. If you have a passion for IT support and enjoy working in a fast-paced, dynamic environment, wed love to hear from you!
Title: System Administrator Specialist Virtual Desktop & Apps (Citrix/Azure/VMware) Location: Pune,balewadi | Shift: 3:30 PM 12:30 AM IST (Aligned to US ET support window) Duration: Initial Phase High-visibility project with potential to expand in 2026 About: Join the core team delivering 24x7 operational support for a large-scale Virtual Desktop and Applications environment supporting 90,000-100,000 users and 50,000+ VMs across Citrix, Azure, and VMware platforms. Key Responsibilities Provide advanced support, monitoring, and maintenance for Citrix Virtual Apps and Desktops, Azure Virtual Desktop, and VMware environments. Lead efforts to enhance image management, patching, provisioning, and migration processes. Manage incident triage, root cause analysis, and documentation within ITSM tools. Create and maintain PowerShell scripts and other automation solutions for routine tasks. Collaborate with US and offshore teams for seamless 24x7 support operations. Prepare daily and weekly operational reports summarizing key metrics, incidents, and improvement opportunities. Participate in client review meetings to discuss performance and backlog reduction. Required Skills & Qualifications 7+ years in End User Compute (EUC) operations with 5+ years on Azure, Citrix, and VMware platforms. Proven experience in Citrix Virtual Apps and Desktops , Azure Virtual Desktop , VMware Horizon , and Windows OS troubleshooting. Strong proficiency in PowerShell scripting for automation and reporting. Familiarity with ITIL processes (Incident, Problem, Change Management). Hands-on experience with ITSM tools (ServiceNow, Remedy, etc.). Excellent communication skills for collaboration in distributed teams . Ability to work independently and drive technical improvements. Preferred Skills Expertise in Citrix Cloud, Citrix Studio, MCS/PVS , and advanced troubleshooting . Experience supporting large-scale enterprise virtual desktop environments (50k+ users). Exposure to automation and orchestration frameworks in VDI environments. Reporting Submit daily operational summaries and weekly performance reports covering trends, incidents, and process improvements. Collaborate with the Domestic CVS Operations Manager (US) for review meetings and escalation handling. Why Join Opportunity to be part of a flagship virtualization project from its foundation phase. High-visibility role with potential to grow into a team lead as the project scales to 1520 members in 2026. Work with a global team managing one of the largest Citrix/Azure VDI environments .
Overview: The Platform/DevOps Engineer ensures that Learning applications and infrastructure are reliable, secure, and cost-efficient. This role involves designing and managing AWS-based environments, automating deployments, and improving system performance. Responsibilities: - Design and manage AWS infrastructure (VPC, EC2, ECS, EKS, S3, IAM, CloudWatch, CloudTrail). - Implement Infrastructure as Code (IaC) using Terraform and Ansible. - Develop CI/CD pipelines using Jenkins or GitHub Actions. - Monitor and optimize infrastructure performance, cost, and security. - Collaborate with development teams to support deployment pipelines. - Manage database operations (Aurora, RDS, MySQL) and backups. - Implement and test disaster recovery and business continuity plans. - Conduct regular security assessments and ensure compliance. Required Skills: - 5+ years of experience managing AWS-based environments. - Expertise in Terraform, Ansible, Docker, CI/CD tools, Python/Bash scripting. - Knowledge of networking, monitoring tools (Datadog, Sumo Logic). - Strong understanding of DevOps culture and automation principles. Preferred Skills: - Experience with Redis, Memcached, or CouchDB. - Exposure to Atlassian suite (Jira, Bitbucket, Confluence). - Familiarity with PHP-based systems and cloud cost optimization.
Role Purpose: As a PHP Architect/Lead Developer, you will design, build, and enhance enterprise-grade web applications and internal systems hosted on AWS. Youll lead by example, ensuring clean, scalable, and efficient code while mentoring developers and contributing to architecture decisions. Responsibilities: Design, develop, and maintain enterprise web applications and learning platforms. Implement modern PHP practices using Symfony and Laravel frameworks. Design scalable database schemas and optimize SQL queries (MySQL). Integrate APIs (REST) and ensure high system performance and security. Collaborate with cross-functional teams to translate business needs into technical specs. Manage code using Git and implement CI/CD pipelines. Ensure code quality, unit testing, and documentation standards are met. Provide mentorship and guidance to junior developers. Required Skills: 6-10 years of PHP development experience. Strong OOP and MVC architecture understanding. Expertise in Symfony, Laravel, MySQL, RESTful APIs, HTML5, CSS, JavaScript, and Docker. Knowledge of AWS, CI/CD tools, and version control (Git). Solid understanding of application security and scalability. Preferred Skills: ERP or enterprise application experience. Familiarity with containerization and cloud deployment (AWS). Frontend development experience with JS frameworks.
Position: AWS Cloud Architect Location: Smartworks, 43EQ, Balewadi High Street, Pune Shift: 4:30 PM IST 1:30 AM IST (Remote for the first 3 months; after that, regular general timings, 5 days from office) About Reliable Group Reliable Group is a US-based company headquartered in New York, with two offices in India: New Mumbai (Airoli) Smartworks, 43EQ, Balewadi High Street, Pune We operate across three key business verticals: On-Demand Providing specialized technology talent for global clients. GCC (Global Capability Centers) Partnering with enterprises to build and scale their India operations. Product Development Our in-house AI/ML product company develops AI chatbots and intelligent solutions for US healthcare and insurance companies. About This Opportunity: This role is for one of Reliable Groups biggest GCC accounts (RSC India), which we are building in Pune.You will be joining the founding team for this GCC and playing a critical role in shaping its AWS cloud infrastructure from the ground up. The client is the second-largest healthcare company in the USA, ranked in the Fortune 50, offering a unique opportunity to work on high-impact, enterprise-scale cloud solutions in the healthcare domain. Role Overview We are seeking a highly skilled Senior AWS Cloud Engineer with proven experience in building AWS environments from the ground upnot just consuming existing services. This role requires an AWS builder mindset, capable of designing, provisioning, and managing multi-account AWS architectures, networking, security, and database platforms end-to-end. Key Responsibilities: AWS Environment Provisioning: Design and provision multi-account AWS environments using best practices (Control Tower, Organizations) . Set up and configure networking (VPC, Transit Gateway, Private Endpoints, Subnets, Routing, Firewalls). Provision and manage AWS database platforms (RDS, Aurora, DynamoDB) with high availability and security. Manage full AWS account lifecycle, including IAM roles, policies, and access controls. Infrastructure as Code (IaC): Develop and maintain AWS infrastructure using Terraform and AWS CloudFormation. Automate account provisioning, networking, and security configuration. Security & Compliance: Implement AWS security best practices, including IAM governance, encryption, and compliance automation. Use tools like AWS Config, GuardDuty, Security Hub, and Vault to enforce standards. Automation & CI/CD: Create automation scripts in Python, Bash, or PowerShell for provisioning and management tasks. Integrate AWS infrastructure with CI/CD pipelines (Jenkins, GitHub Actions, GitLab CI/CD). Monitoring & Optimization: Implement monitoring solutions (CloudWatch, Prometheus, Grafana) for infrastructure health and performance. Optimize cost, performance, and scalability of AWS environments. Required Skills & Experience: 10+ years of experience in Cloud Engineering, with 7+ years focused on AWS provisioning. Strong expertise in: AWS multi-account setup (Control Tower/Organizations) VPC design and networking (Transit Gateway, Private Endpoints, routing, firewalls) IAM policies, role-based access control, and security hardening Database provisioning (RDS, Aurora, DynamoDB) Proficiency in Terraform and AWS CloudFormation. Hands-on experience with scripting (Python, Bash, PowerShell). Experience with CI/CD pipelines and automation tools. Familiarity with monitoring and logging tools. Preferred Certifications AWS Certified Solutions Architect Professional AWS Certified DevOps Engineer Professional HashiCorp Certified: Terraform Associate Work Schedule Initial 3 months: 4:30 PM IST 1:30 AM IST Remote to work with the US team. After ramp-up: Option to transition to regular India working hours. for More details : Connect me on - https://www.linkedin.com/in/nilesh-gend-3999781aa/
Job Title: VDI Operations Lead Citrix / Azure / VMware Location: Pune (Balewadi) Onsite (No Remote) Shift / Time Zone: 3:30 PM 12:30 AM IST (Aligned with US Eastern Time support window) Employment Type: Full-Time / Permanent Position Overview The VDI Operations Lead will lead and manage day-to-day operations for a large-scale virtual desktop and application environment. This role requires a mix of strong technical expertise and operational leadership to support a user base of over 90,000 users and 50,000+ virtual machines across Citrix, Azure, and VMware platforms.The ideal candidate will manage incident response, operational metrics, and escalations while coordinating with engineering and client leadership teams to ensure consistent service delivery and operational excellence. Key Responsibilities Lead daily VDI operations including task scheduling, ticket queue ownership, and on-call coordination. Act as the primary escalation point for L2/L3 incidents, ensuring prompt resolution and effective communication with stakeholders. Mentor and guide the operations team to maintain service quality, stability, and performance standards. Generate daily and weekly operational reports covering ticket trends, incident summaries, and SLA adherence. Identify and drive process improvements and automation to enhance efficiency and reduce manual workloads. Collaborate with infrastructure, security, and application teams for patching, upgrades, and change management activities. Participate in client review meetings , presenting performance dashboards and improvement initiatives. Must Have Skills & Experience Experience: 9+ years in IT/EUC with at least 5+ years in VDI environments (Citrix Virtual Apps and Desktops, Azure Virtual Desktop, VMware Horizon). Leadership: 2–4 years of experience in a lead or supervisory role , managing or coordinating operations teams. Strong understanding of ITIL processes (Incident, Problem, and Change Management). Expertise in troubleshooting, monitoring, and maintaining large-scale VDI environments . Proficiency in PowerShell scripting and automation tools for reporting and task management. Hands-on experience with ITSM tools (ServiceNow preferred) for queue and incident management. Excellent communication and coordination skills for interacting with client stakeholders and global teams. Good to Have Skills Hands-on experience with Citrix Cloud , Citrix Studio , MCS/PVS , Azure Virtual Desktop , and VMware ESXi . Experience leading or coordinating offshore/nearshore support teams . Strong analytical mindset for identifying performance bottlenecks, conducting root cause analysis, and trend forecasting. Knowledge of automation frameworks and scripting languages to enhance operational efficiency. Familiarity with capacity planning and performance tuning in virtual environments. Reporting & Governance Provide weekly operational dashboards and incident summaries highlighting major incidents, recurring issues, and corrective actions. Participate in regular client meetings to review performance metrics, backlog, and continuous improvement initiatives.
Job Title: GCP Cloud Engineer/Lead Location: Pune, Balewadi Shift / Time Zone: 1:30 PM 10:30 PM IST (3:00 AM 12:00 PM EST, 34 hours overlap with US Eastern Time) Role Summary: We are seeking an experienced GCP Cloud Engineer to join our team supporting CVS. The ideal candidate will have a strong background in Google Cloud Platform (GCP) architecture, automation, microservices, and Kubernetes, along with the ability to translate business strategy into actionable technical initiatives. This role requires a blend of hands-on technical expertise, cross-functional collaboration, and customer engagement to ensure scalable and secure cloud solutions. Key Responsibilities Design, implement, and manage cloud infrastructure on Google Cloud Platform (GCP) leveraging best practices for scalability, performance, and cost efficiency. Develop and maintain microservices-based architectures and containerized deployments using Kubernetes and related technologies. Evaluate and recommend new tools, services, and architectures that align with enterprise cloud strategies. Collaborate closely with Infrastructure Engineering Leadership to translate long-term customer strategies into actionable enablement plans, onboarding frameworks, and proactive support programs. Act as a bridge between customers, Product Management, and Engineering teams , translating business needs into technical requirements and providing strategic feedback to influence product direction. Identify and mitigate technical risks and roadblocks in collaboration with executive stakeholders and engineering teams. Advocate for customer needs within the engineering organization to enhance adoption, performance, and cost optimization. Contribute to the development of Customer Success methodologies and mentor other engineers in best practices. Must-Have Skills 8+ years of total experience , with 5+ years specifically as a GCP Cloud Engineer . Deep expertise in Google Cloud Platform (GCP) — including Compute Engine, Cloud Storage, Networking, IAM, and Cloud Functions. Strong experience in microservices-based architecture and Kubernetes container orchestration . Hands-on experience with infrastructure automation tools (Terraform, Ansible, or similar). Proven ability to design, automate, and optimize CI/CD pipelines for cloud workloads. Excellent problem-solving, communication, and collaboration skills. GCP Professional Certification (Cloud Architect / DevOps Engineer / Cloud Engineer) preferred or in progress. Ability to multitask effectively in a fast-paced, dynamic environment with shifting priorities. Good-to-Have Skills Experience with Cloud Monitoring, Logging, and Security best practices in GCP. Exposure to DevOps tools (Jenkins, GitHub Actions, ArgoCD, or similar). Familiarity with multi-cloud or hybrid-cloud environments . Knowledge of Python, Go, or Shell scripting for automation and infrastructure management. Understanding of network design , VPC architecture , and service mesh (Istio/Anthos) . Experience working with enterprise-scale customers and cross-functional product teams. Strong presentation and stakeholder communication skills, particularly with executive audiences.
Location: Hyderabad (Ranga Reddy District) Work Model: Hybrid Minimum 2 days per week on-site Experience: 5+ years JobDiva #: 25-02775 Shift: India business hours About the Role PepsiCo is looking for a Data Architect to support its global Finance Data Platform known as SPOT. This role is ideal for someone who is passionate about data, comfortable working in a global environment, and skilled at translating business needs into technical solutions. You will serve as a subject matter expert for SPOT data, help stakeholders define data requirements, and configure access policies to support secure and compliant data usage. Key Responsibilities Data Expertise and Stakeholder Support Serve as the SME for SPOT data, ensuring deep understanding of data structures and usage. Collaborate with global stakeholders to define the data required for their business workflows. Communicate effectively with finance and cross-functional teams to clarify requirements. Data Access & Governance Align with SPOT Finance Product Owners on data sharing principles and access guidelines. Configure, maintain, and optimize data access policies using the data access management tool. Ensure access policies follow governance standards and meet compliance requirements. Data Investigation & Problem Solving Use SQL to explore datasets, investigate issues, and resolve data queries raised by external stakeholders. Diagnose root-cause issues and ensure timely resolution. Support continuous improvement of data quality and accessibility. Functional Collaboration Translate business requirements into technical data specifications. Work closely with engineering, finance, and product teams to support platform enhancements. Operate within an Agile program, contributing to sprint activities and cross-functional workflows. Working Model Engage with teams across multiple geographies, requiring flexibility in work hours. Be available on-site at least two days per week to collaborate with the local team and participate in knowledge-sharing activities. Required Skills & Qualifications Technical Skills Strong SQL skills for querying large datasets and understanding structured data. Experience with Databricks, DBSQL, or Unity Catalog preferred. Ability to read/understand SQL transformation scripts is beneficial. Functional Skills Experience translating business requirements into technical data specifications. Exposure to financial data or finance terminology is a plus. Soft Skills Strong communication skills, especially in English, which is the business language. Analytical mindset with a love for data and problem solving. Ability to handle large data volumes with strong attention to detail. Comfortable working with global teams and diverse backgrounds. Proactive, self-driven, and able to manage multiple deliverables in a fast-paced environment. Innovative mindset and willingness to work in evolving data environments. Additional Notes Candidate must live in Hyderabad or be willing to commute to the Ranga Reddy District office. Flexibility is required for meetings with global teams outside standard India hours.
The Director Operations (GCC Account) is a senior leadership role, responsible for managing end-to-end operations of the GCC account.This role will:Act as the single point of ownership for day-to-day GCC operations (recruitment, finance coordination, operations, client communication, office facilities, HR, compliance).Partner with the Country Head and global leaders to set up and scale the GCC from ground up .Ensure smooth delivery, governance and stakeholder satisfaction for the GCC account.This is ideal for someone who has built or scaled a GCC from scratch and is comfortable owning both strategy Key Responsibilities 1. GCC Scale-up (Ground Up) Lead the GCC from the ground up, including processes, teams, ways of working and governance.Work with leadership to define the site strategy, capacity plan, org structure and ramp-up roadmap .Coordinate with internal teams (IT, Admin, Legal, HR, Finance) 2. Day-to-Day Operations Ownership Own all day-to-day operations for the GCC account in Pune, including: Recruitment & workforce planning (in partnership with Talent Acquisition) Finance coordination & budgeting inputs for the account Operational delivery and issue resolution Client communication & governance calls Office space & facilities coordination HR & people processes (with HR team) Compliance & regulatory adherence (with legal / compliance Track and manage SLAs, KPIs and service quality across functions. Escalate and resolve operational issues proactively with internal and client stakeholders. 3. Client & Stakeholder Management Act as a key operations contact for GCC client leadership and internal senior stakeholders. Lead regular review meetings, governance forums and performance updates with clients and internal leadership. Build strong relationships with client stakeholders, understanding their expectations and translating them into clear operational plans . 4. People Leadership & Cross-functional Coordination Build and lead a cross-functional operations team for the GCC account. Work with HR and TA to hire, onboard and retain talent across relevant functions. Ensure clear roles, responsibilities and ownership across recruitment, finance ops, HR, facilities and delivery teams. Drive a positive, high-performance culture aligned with Reliable Group values. 5. Governance, Compliance & Risk Management Ensure that all GCC operations comply with Reliable Group policies, client requirements and local regulations . Coordinate with compliance, finance and legal to ensure contracts, documentation, audits and certifications are in order. Identify operational risks, gaps and dependencies , and implement mitigation plans. 6. Continuous Improvement & Efficiency Identify and drive process improvements, automation and standardization across the GCC account. Use metrics and data to improve efficiency, cost, productivity and quality . Benchmark GCC operations with industry best practices and suggest changes to keep the center competitive and efficient. Required Qualifications 12+ years of overall experience in operations / center management roles. Strong experience in GCC / Captive / Shared Services / Outsourcing / Offshoring environments. Mandatory: Hands-on experience in setting up or scaling a GCC / large center from ground up in India. Experience handling multi-functional operations (recruitment, finance coordination, HR, facilities, client communication, compliance). Proven track record of working with senior stakeholders / clients (India and global) . Strong skills in people leadership, stakeholder management, problem solving and execution .
Job Title: GCP Infrastructure Lead/Architect Location: Pune Shift: First 3 months US hours, then standard India hours Key Responsibilities Design, build and manage GCP infrastructure in large enterprise environments involving virtualization, containerization and hybrid or multi-cloud architectures. Architect and optimize Google Cloud networking solutions including VPC design, routing, VPC peering vs NCC, Cloud Router, BGP, VPN and Interconnect. Implement Infrastructure-as-Code using Terraform or Google Cloud Deployment Manager for consistent and automated resource provisioning. Build and maintain CI/CD pipelines using tools such as Jenkins, GitLab CI, GitHub Actions, ArgoCD or Flux to support automated testing, provisioning and deployments. Manage container platforms using Kubernetes and OpenShift, and work with VMware for traditional virtualization environments. Develop automation and scripting solutions using Bash, Python or PowerShell. Work closely with the AWS Cloud Engineering team to maintain alignment on standards, processes, shift expectations and delivery models. Required Skills & Experience Strong hands-on experience with GCP Infrastructure, IaaS, serverless, API gateways and container orchestration tools. Expertise in GCP networking technologies: VPCs, Cloud Router, BGP, VPN/Interconnect, routing policies, NCC. Deep experience with Terraform, Ansible, Helm or Kustomize. Solid scripting capability in Python, Bash or PowerShell. Experience building and supporting CI/CD pipelines. Strong background in Kubernetes, OpenShift and VMware. Similar experience and seniority level to the AWS Cloud Engineers currently being hired for the same team.