Customer Success and Sales specialist

Job Title: Customer Success & Sales Specialist – Enterprise IT Software

Location: Coimbatore.

Experience: 2–4 Years

Employment Type: Full-Time

Industry: IT Services and IT Consulting

Role Summary

We are seeking a proactive and results-oriented Customer Success & Sales Specialist to manage enterprise IT software clients across their lifecycle—from onboarding and implementation to upselling and renewal. This hybrid role combines elements of Customer Success, Enterprise Sales, and Account Management, with ownership of both relationship and commercial outcomes.

You’ll work closely with C-level executives, IT leaders, and cross-functional internal teams to ensure client satisfaction, drive revenue growth, and deliver measurable business value through our software solutions.

Key Responsibilities

1. Customer Success & Engagement

• Lead end-to-end onboarding and implementation planning for enterprise IT software deployments.
• Build and maintain strong, trust-based relationships with key stakeholders and decision-makers.
• Conduct regular check-ins, product usage reviews, training sessions, and QBRs (Quarterly Business Reviews).
• Drive customer engagement and adoption strategies, ensuring clients realize product value.
• Monitor and act on usage metrics, NPS scores, and feedback.

2. Sales, Revenue & Account Growth

• Own and exceed revenue goals across assigned accounts through upsells, cross-sells, and expansions.
• Lead contract renewals with a value-focused and consultative approach.
• Work with pre-sales and product teams to deliver personalized presentations and demos.
• Identify and convert whitespace opportunities within accounts by understanding client business evolution.

3. Commercial Negotiation & Closure

• Prepare proposals, conduct pricing discussions, and negotiate contracts with enterprise clients.
• Manage end-to-end deal closure in alignment with internal finance and legal teams.
• Support the RFP/RFI process with tailored, client-specific responses.
• Ensure accurate forecasting, pipeline health, and CRM hygiene.

4. Internal Collaboration & Feedback Loop

· Collaborate with Product, Delivery, Support, and Engineering teams to resolve issues and align on expectations.

· Act as the voice of the customer internally—contribute insights to the product roadmap and go-to-market strategies.

· Share feedback to improve onboarding flows, support processes, and customer engagement best practices.

5.Required Skills & Qualifications

• Bachelor's degree in Computer Science, Information Technology, Business, or related fields. MBA is a plus.
• 2+ years of combined experience in Customer Success, Enterprise Sales, or Solution Consulting for B2B software.
• Proven experience managing end-to-end sales cycles and renewals for enterprise clients.
• Familiarity with SaaS platforms, enterprise IT systems (ERP, CRM, SCM, etc.), and cloud architecture.
• Strong commercial acumen, negotiation skills, and solution selling mindset.
• Proficient in CRM tools (e.g., Salesforce, Zoho CRM) and sales enablement platforms.
• Excellent communication and presentation skills; ability to engage C-suite leaders.

What We Offer

• Competitive salary and performance-based incentives.
• Opportunity to work with enterprise clients and modern technology stacks.
• Exposure to global markets, strategic projects, and leadership development.
• A collaborative work environment with focus on growth, innovation, and continuous learning.

Job Types: Full-time, Permanent

Pay: ₹300,000.00 - ₹500,000.00 per year

Benefits:

• Flexible schedule
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift

Work Location: In person

Speak with the employer
+91 9361663956