Customer Service Specialist

Key Responsibilities:

• Coordinate end-to-end import shipments (LCL & FCL) from the country of origin to final destination.
• Get bookings with liners and follow up on those.
• Liaise with overseas agents, consolidators, and freight forwarders for bookings and cargo readiness.
• Communicate with shipping lines and transporters to ensure timely movement and delivery.
• Provide regular updates to clients regarding shipment status, ETA, and any exceptions.
• Verify import documents such as Bill of Lading, Invoice, Packing List, and others.
• Coordinate with Customs House Agents (CHA) for Bill of Entry filing and customs clearance.
• Track shipment status and maintain detailed status reports for internal and client use.
• Handle and resolve customer queries to ensure smooth delivery and client satisfaction.
• Work in collaboration with operations, transport, and accounts teams for seamless execution.
• Follow up with clients for freight and clearance payment collections.
• Ensure compliance with all relevant customs regulations and company SOPs.
• Maintain accurate and complete records for every import transaction.
• Facilitate Delivery Order (DO) release and coordinate last-mile delivery.

Key Skills:

• Knowledge of Export Procedures & INCOTERMS.
• Experience in handling LCL & FCL shipments.
• Understanding of customs processes and coordination with CHA.
• Shipment tracking and status reporting expertise.
• Effective client communication and relationship management.
• Problem-solving skills for resolving shipment and documentation issues.
• Comfortable with follow-ups on freight and clearance payments.

Core Competencies:

Attention to Detail , Multitasking , Time Management, Communication , Team Collaboration, Customer-Centric Approach, Proactiveness, Punctuality, Tech Savvy, Adaptability, etc.