Must Haves (Please do not apply if you do not have any of the below exp.): Hands-on experience with GCP Cloud ; Azure or AWS experience is also acceptable Experience with scripting tools such as Terraform, Python, JAM, or Ansible Familiarity with DevOps practices is an added advantage. This is an onsite position based at Ahmedabad, Gujarat. The shift for the position will be 7:00 PM – 4:00 AM IST (fixed) We need immediate joiners only (Maximum within a month of time) About the role The Server Senior Administrator is responsible for the installation, maintenance, and support of server infrastructure to ensure the operation of global systems in order to provide performance and availability for its users, such as staff, customers, and suppliers. Responsibilities: Responsible for providing, planning, conducting, and directing the analysis of complex business initiatives to be actioned upon. Provide technical support and resolve requests around the System’s technology verticals. Acts as SME escalation on site and on-call support within the internal IT Server Operations team for high severity issues, VIP service requests, in-progress projects, and vendors. Work hand in hand with other technology teams to provide solutions to end user needs. Documentation and Implementation of Standard and Normal Changes and support for Emergency Changes. Work along with other teams to plan and deploy patches and or upgrades to the Virtual Desktop Infrastructure environment entire stack. Perform peer reviews for Method of Procedure and enforce Policies and standardization. Operates medium to highly complex tasks on Proxmox, Cisco M7 standalone servers Expertise in support Cloud technologies as GCP, AWS, Azure (IaC Tools) (Terraform, Phyton, YAML, Typescript) (Automation) Configure System settings as per global policies and standardization. Operate Virtual platforms configure and operate DNS, DHCP, Active Directory, NTP, Shared Folder Services, Proxies, Windows Operating Systems, and related technologies. Provides Support to Global Security Audits acting as POC from IT Server Operations Team within the Auditor Interviews and evidence asks. Collaborate with Engineering New Client Launches and new technology projects (tasks), enabling new business and features. Perform other project-related duties as requested by management, hardware and software maintenance on servers devices/ cloud, and virtual services. Build, maintain processess documentation SOP's Skills: Problem-solving and decision-making skills. Excellent communication and interpersonal skills Teamwork and Remote Work skills. Ability to respond to External & Internal requests Fast adaptation to technology changes Proactive Knowledge: English - B2: Oral and written comprehension Appropriate use of the English language Windows Active Directory strong knowledge and practice background Windows Infrastructure Services: DHCP, DNS, DFS, WSUS, NTP, WSFC, Certificates. Common troubleshooting knowledge for multi-tiered architecture. Powershell Scripting and Bash Shell Scripting. Netapp and VirtualSan knowledge and practice background. Cisco M7 and Dell Servers Knowledge (VxRail + HyperConverge/Hyperflex) Cloud Technologies knowledge including but not limited to GCP, Azure, AWS, Linux knowledge: administration, maintenance and deployment. Miscellaneous Application Services; Squid, IIS, Apache, SFTP, TFTP, Postfix, etc. Knowledge in Cloud interaction in any/all of these technologies: GCP, Azure,AWS. (IaC Tools) (Terraform, Phyton, YAML, Typescript) (Automation) for Cloud GCP Studies & Experience: Bachelor in computer science or information systems. VCA DBT - VMWare Certified Associate (desirable) GCP Cloud engineer, Cloud Architect (IaC Tools) (Terraform, Python, YAML, Typescript) (Automation) (desirable) MCSA—Microsoft Certified Solutions Associate (desirable) VCP DTM - VMWare Certified Professional Desktop and Mobility (desirable) Experience in Virtualization, Proxmox, VMware, and Virtual Desktop Environments Experience in Microsoft Windows, Active Directory, and the entire Windows stack. Infrastructure Management, Physical Servers, Physical Storage, etc. Minimum of 5+ years experience in a systems development role. mandatory
Company Description At TELUS, our purpose-driven team works together every day to innovate and support those who need it most. We are passionate about empowering our customers, communities, and each other to thrive in our digital world. TELUS provides an inclusive environment where your opinions are valued, and you can be your best self. We encourage career growth and offer guidance to help you explore your interests and build your skills. Join us in making a positive impact in our communities and for our planet while pushing boundaries to create sustainable change. Role Description This is a full-time, on-site role for a Customer Service Specialist in Gurugram/Noida. The Customer Service Specialist will be responsible for providing exceptional support to our customers through various channels such as phone, email, and chat. Day-to-day tasks will include addressing customer inquiries, resolving issues, processing orders, and updating customer accounts. The role also involves maintaining accurate records, providing information about our services, and ensuring customer satisfaction by delivering a high level of service. Qualifications Customer Service and Communication skills Problem-Solving and Conflict Resolution skills Time Management and Organizational skills Technical Proficiency in using CRM software and other relevant tools Ability to work in a fast-paced environment and handle multiple tasks Excellent written and verbal communication skills Experience in customer service roles, preferably in the technology or telecommunications industry Show more Show less
Must-Haves (Please do not apply if you do not have any of the below experience) Must have 7 or more years of experience in Incident & Major Incident Management. Must have Lead OR Shift Lead/Manager experience. Must have experience working in 24x7 environments and on-call availability. Must be willing to work onsite at the Ahmedabad, Gujarat, office. We are looking for an immediate joiner. Job Description: Position Summary As a Major Incident Administrator you manage and coordinate the response/resolution of major incidents that have impact on the business with the purpose of restoring normal service operations as quickly as possible. Works closely with senior management, IT teams, and other stakeholders to ensure that incidents are resolved quickly and effectively, minimizing business impact. Triage and prioritize Major incidents, coordinate response teams and resources, track progress and communicate status to stakeholders. Conduct post-incident reviews, and documentation of Incidents. Key responsibilities Identify and log major incidents based on severity and impact on business operations Notify relevant stakeholders of the major incident, establishing and maintaining effective communication channels to keep all parties informed about the incident status, progress and resolution efforts Incident Manager Shift in charge is responsible for overseeing the immediate response to IT incidents during their shift Conduct initial analysis of the root cause and impact of the incident, gathering relevant data/information to support incident investigation and resolution Develop and execute a resolution plan for the major incident, considering technical, organizational, and business aspects Coordinate the resolution efforts across multiple technical teams Communicate with upper management during major production incidents Ensure shift handovers are thorough and well-documented. Escalate the issue promptly to higher levels as needed for resolution Conduct a post-incident review to analyze the handling of the major incident, identifying areas for improvement; implements corrective actions Functional competencies Strong understanding of IT systems, infrastructure and applications Familiarity with relevant technologies and tools used in incident management Experience working as a shift manager. Experience working in 24x7 environments and on-call availability. Familiarity with ITIL framework and incident management best practices Strong stakeholder management skills to guide and coordinate technical and non-technical stakeholders Ability to solve complex problems, taking a new perspective on existing solutions and exercising judgment based on the analysis of multiple sources of information Ability to adapt to changing circumstances and remain calm under pressure Qualifications 7 or more years of experience in IT operations and incident management Bachelor’s degree in Information Technology, Computer Science or related field ITIL or other relevant IT Service Management certifications are desirable B1/ B2 oral and written English
Must-Haves (Please do not apply if you do not have any of the below experience) Must have 7 or more years of experience in Incident & Major Incident Management. Must have Lead OR Shift Lead/Manager experience. Must have experience working in 24x7 environments and on-call availability. Must be willing to work onsite at the Ahmedabad, Gujarat, office. We are looking for an immediate joiner. Job Description: Position Summary As a Major Incident Administrator you manage and coordinate the response/resolution of major incidents that have impact on the business with the purpose of restoring normal service operations as quickly as possible. Works closely with senior management, IT teams, and other stakeholders to ensure that incidents are resolved quickly and effectively, minimizing business impact. Triage and prioritize Major incidents, coordinate response teams and resources, track progress and communicate status to stakeholders. Conduct post-incident reviews, and documentation of Incidents. Key responsibilities Identify and log major incidents based on severity and impact on business operations Notify relevant stakeholders of the major incident, establishing and maintaining effective communication channels to keep all parties informed about the incident status, progress and resolution efforts Incident Manager Shift in charge is responsible for overseeing the immediate response to IT incidents during their shift Conduct initial analysis of the root cause and impact of the incident, gathering relevant data/information to support incident investigation and resolution Develop and execute a resolution plan for the major incident, considering technical, organizational, and business aspects Coordinate the resolution efforts across multiple technical teams Communicate with upper management during major production incidents Ensure shift handovers are thorough and well-documented. Escalate the issue promptly to higher levels as needed for resolution Conduct a post-incident review to analyze the handling of the major incident, identifying areas for improvement; implements corrective actions Functional competencies Strong understanding of IT systems, infrastructure and applications Familiarity with relevant technologies and tools used in incident management Experience working as a shift manager. Experience working in 24x7 environments and on-call availability. Familiarity with ITIL framework and incident management best practices Strong stakeholder management skills to guide and coordinate technical and non-technical stakeholders Ability to solve complex problems, taking a new perspective on existing solutions and exercising judgment based on the analysis of multiple sources of information Ability to adapt to changing circumstances and remain calm under pressure Qualifications 7 or more years of experience in IT operations and incident management Bachelor's degree in Information Technology, Computer Science or related field ITIL or other relevant IT Service Management certifications are desirable B1/ B2 oral and written English