JSK Shipping & Logistics

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1 Job openings at JSK Shipping & Logistics

Customer Service Specialist

Ahmedabad, Gujarat, India

0 years

None Not disclosed

On-site

Full Time

Key Responsibilities: Coordinate end-to-end import shipments (LCL & FCL) from the country of origin to final destination. Get bookings with liners and follow up on those. Liaise with overseas agents, consolidators, and freight forwarders for bookings and cargo readiness. Communicate with shipping lines and transporters to ensure timely movement and delivery. Provide regular updates to clients regarding shipment status, ETA, and any exceptions. Verify import documents such as Bill of Lading, Invoice, Packing List, and others. Coordinate with Customs House Agents (CHA) for Bill of Entry filing and customs clearance. Track shipment status and maintain detailed status reports for internal and client use. Handle and resolve customer queries to ensure smooth delivery and client satisfaction. Work in collaboration with operations, transport, and accounts teams for seamless execution. Follow up with clients for freight and clearance payment collections. Ensure compliance with all relevant customs regulations and company SOPs. Maintain accurate and complete records for every import transaction. Facilitate Delivery Order (DO) release and coordinate last-mile delivery. Key Skills: Knowledge of Export Procedures & INCOTERMS. Experience in handling LCL & FCL shipments. Understanding of customs processes and coordination with CHA. Shipment tracking and status reporting expertise. Effective client communication and relationship management. Problem-solving skills for resolving shipment and documentation issues. Comfortable with follow-ups on freight and clearance payments. Core Competencies: Attention to Detail , Multitasking , Time Management, Communication , Team Collaboration, Customer-Centric Approach, Proactiveness, Punctuality, Tech Savvy, Adaptability, etc.