Customer Service Representative

Job Title: CRM Executive / ManagerCompany: Samply (Aether Media Group X Cloud 9 Media)Location: Gurugram, HaryanaEmployment Type: Full-time / Internship (as applicable)About Samply:

Samply is India’s first targeted sampling platform that connects FMCG brands directly with RWA societies, allowing free product sampling to the right audience. We specialize in curated, data-driven sampling experiences that help brands generate authentic feedback, awareness, and conversions.

Role Overview:

We’re looking for a dynamic and organized CRM Executive/Manager to oversee brand and consumer relationships, manage campaign data, and ensure smooth communication between brands, RWAs, and internal teams. The ideal candidate will be someone who’s detail-oriented, tech-savvy, and passionate about customer engagement.

Key Responsibilities:

• Manage and update customer (brand and RWA) databases using CRM tools.
• Track and analyze engagement metrics to optimize campaign performance.
• Coordinate between brand managers, RWA heads, and internal operations for smooth execution.
• Handle brand onboarding and maintain strong relationships with existing clients.
• Create and maintain detailed records of campaign interactions and performance reports.
• Respond promptly to client queries and feedback to enhance customer satisfaction.
• Assist in planning customer retention and re-engagement strategies.
• Support marketing and sales teams with data insights for lead nurturing.
• Ensure accurate documentation and CRM hygiene across all projects.

Key Skills Required:

• Proficiency in CRM software (HubSpot, Zoho, Salesforce, or equivalent).
• Strong communication and relationship management skills.
• Good analytical and data interpretation ability.
• Excel/Google Sheets proficiency for reporting and tracking.
• Problem-solving attitude with multitasking ability.
• Prior experience in marketing, client servicing, or operations is a plus.

Qualifications:

• Bachelor’s degree in Marketing, Business Administration, or related field.
• 0–2 years of experience in CRM, client servicing, or customer support roles (FMCG/marketing background preferred).

What We Offer:

• Hands-on experience in brand relationship management within the FMCG marketing ecosystem.
• Exposure to campaign analytics, data-driven decision-making, and RWA-level activations.
• A creative, collaborative, and fast-paced work environment.

Job Type: Full-time

Pay: ₹11,008.02 - ₹20,811.80 per month