Customer Service Representative

Customer Service Representative Locations: Chandigarh, About the Role We are seeking a proactive and detail-oriented Customer Service Representative to deliver exceptional customer service, manage leads, coordinate purchases, and support order-to payment processes. This role requires strong communication skills, multitasking ability, and ownership of tasks from initiation to closure. Key Responsibilities • Customer Engagement & Support 1. Respond to customer queries via WhatsApp, email, and calls (inbound/outbound). 2. Provide timely resolutions and maintain high customer satisfaction levels. • Procurement Coordination 3. Manage purchase orders from Agkem as per approved price list. 4. Complete PO creation, GRN entries, and put-away processes in the system. • Lead & Pipeline Management 5. Follow up on active leads and nurture them to closure. 6. Generate and update new leads in Zoho, in coordination with sales managers. 7. Escalate high-value opportunities to HODs for strategic action. • Reorder & Retention 8. Conduct follow-up calls to existing customers for reorders and product updates. • Call Tracking & Reporting 9. Execute 100 daily calls (as per direction) and update outcomes in Zoho. 10. Share fortnightly consolidated performance reports with management. • Order & Payment Processing 11. Create draft orders on Shopify and coordinate timely payments. 12. Share payment details with Accounts and maintain accurate transaction records. Skills & Qualifications • Strong communication and interpersonal skills. • Proficiency in Zoho, Shopify, and MS Office. • Ability to multitask, prioritize, and work under deadlines.