Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Mumbai Metropolitan Region
>
Alstom
>
Customer Service Manager

Customer Service Manager

Alstom

0 years

0 Lacs

Mumbai Metropolitan Region

Posted:2 days ago| Platform:

Apply

Skills Required

service networks mobility portfolio management maintenance governance cutting collaborative support engineering contracts planning logistics strategies vision forecasting standardization tracking compliance processing data analysis power sap leadership communication adaptability stability development learning diversity

Work Mode

On-site

Job Type

Full Time

Job Description

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.Could you be the full-time Customer Services Manager Tier 2 in [Location] we’re looking for?

Your future role

Take on a new challenge and apply your expertise in customer service management and maintenance contract governance in a cutting-edge field. You’ll work alongside collaborative and forward-thinking teammates.You'll play a pivotal role in driving operational excellence and delivering value to our customers. Day-to-day, you’ll work closely with teams across the business, including Parts & Overhaul Support, Project Engineering, and Quality teams, to ensure seamless execution of maintenance contracts and warranty support. You’ll also engage with external stakeholders, such as customer maintenance teams and suppliers, to foster strong partnerships and achieve shared goals.You’ll specifically take care of material planning and logistics, vendor management, and warranty support management, but also contribute to continuous improvement initiatives and strategic reviews.We’ll look to you for:

Planning and implementing strategies to achieve goals and objectives
Developing and executing business plans aligned with the company's vision
Leading governance reviews to assess contract KPIs, material usage, cost trends, and issue resolution
Forecasting and planning material requirements for maintenance and warranty activities
Driving process standardization and digital tracking for operational excellence
Managing vendor performance and ensuring compliance with contract terms
Overseeing warranty claim processing and driving reduction initiatives
Securing sales and ensuring timely cash collection

All About You

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

A degree in Engineering or Industrial disciplines
Experience or understanding of data analysis and Power tools
Knowledge of train parts, subassemblies, and propulsion systems
Familiarity with SAP and GSI systems
A proven track record in customer service management or related fields
Strong leadership, communication, and interpersonal skills
Strategic thinking and problem-solving abilities
Adaptability and resilience in dynamic environments

Things you’ll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

Enjoy stability, challenges, and a long-term career free from boring daily routines
Work with advanced standards for rail maintenance and customer service
Collaborate with transverse teams and helpful colleagues
Contribute to innovative projects that shape the future of mobility
Utilise our flexible and inclusive working environment
Steer your career in whatever direction you choose across functions and countries
Benefit from our investment in your development, through award-winning learning
Progress towards leadership roles or specialized technical expertise
Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.

More Jobs at Alstom

Industrial Expert

Greater Kolkata Area

Experience: Not specified

Salary: Not disclosed

EPU Manager

Sri Kalahasti, Andhra Pradesh, India

Experience: Not specified

Salary: Not disclosed

Operation Manager

Bengaluru, Karnataka, India

5 - 5 yrs

Salary: Not disclosed

GSS Indirect Buyer

Bengaluru, Karnataka, India

5.0 - 5.0 yrs

Salary: Not disclosed

Material Planner

Sri Kalahasti, Andhra Pradesh, India

10.0 - 10.0 yrs

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Alstom

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Customer Service Manager