Customer Service Manager

• Job Title:

  Customer Service Manager

• Qualification:

  Graduates

• Desired Qualification:

  MBA

• Required experience range:

  10+ years

• Targeted industry:

  Logistics/ Supply chain

• Division:

  NVOCC

• Department:

  Customer Service

• Location :

  Ghatkopar , Mumbai

Roles & Responsibilities:

• Monthly vessel schedule for all sectors to broadcast to clients
• Arranging client code creation in e-freight for new client
• Sending all RFQ quotes
• Updating/Guiding Tariff rates to Sales/CS/Accounts
• Drafting & arranging Flyers/Mass mails to agents for any new SOP, notifications ,advisories etc
• Quoting LCL /FCL rates/service pattern/DDU/DDP to clients
• Following up for booking confirmation for FCL/LCL shipment quotes
• Sending introduction mails to targeted new clients regarding our services in Air/import & export
• Sending carting confirmation to clients for LCL shipments & do forwarding to clients for FCL shipments
• Checking carting report daily & informing special routing/actual dstn/actual broker tagging/special instructions to ops
• Updating e-freight remarks for any special routings/costing/agent/incentive agreements/buy rates etc for doc & accounts reference
• Negotiating special rates/dstn charges etc from agents & forwarding to clients
• Sending stuffing plan with container no. to clients
• Arranging custom clearance /checklist approval / shipping Bill no / Carting Gate pass
• Drafting ACD /SI etc from shipper’s docs & forwarding to BL desk to. Updating ACD form & sending to shippers to mail on letterheads
• Arranging custom clearance docs & invoices from CHA & handover to accounts
• Arranging BL draft approvals
• Arranging KYC Docs of clients
• Arranging GL Mapping of Clients
• Arranging CAF Approval
• Arranging Manifest correctors
• Sending BLs & original custom docs to clients by courier
• Sending ISF (10+2)form to clients
• Follow up with agent on door delivery or any other AMS/ISF information or any sensitive shipment transhipment & delivery
• Follow up with Nhava office for urgent loading of any MCC stuffed shipment
• Sending BLs & original custom docs to clients by courier
• Raising invoices to clients
• Sending BLs & original custom docs to clients by courier
• Informing HUB /Dstn agent for any Short landing/Marking confirmation/Tally Sheets/Delivery status etc
• Mailing Fumigation certificates to clients or any other vessel certificate to clients
• Arranging landing certificate invoice from accounts
• Drafting landing certificate & approval of client
• Payment follow up
• Solving netting issues
• Sending sales leads to agents

LCL & FCL Export nomination:

• Arranging monthly nomination tariff
• Mailing EXW/FOB rates/service pattern to agents
• Follow up on Routing Orders & updating to agent
• Checking rate quotes from carriers / transporters etc
• Arranging docs from shippers for custom clearance
• Arranging cargo pick up, custom clearance & gate pass
• Taking routing approval from agents
• Follow up of shipment readiness with clients/shippers
• Updating e-freight remarks for MCC pre-alert ,any special routings/costing/specific agent nom etc for doc & accounts reference
• Updating agents & clients with carting & stuffing plan/vsl plan
• Informing ops to tag shipment with correct broker, specific agent box, special routing etc
• Follow up on sales leads provided by agents
• Drafting ACD /SI etc from shipper’s docs & forwarding to BL desk. Updating ACD form & sending to shippers to mail on letterheads
• Arranging custom clearance docs & invoices from CHA & handover to accounts
• Arranging BL draft approvals
• Arranging KYC Docs of clients
• Arranging GL Mapping of clients
• Sending BLs & original custom docs to clients by courier
• Sending ISF (10+2)form to agents
• Follow up with Nhava office for urgent loading of MCC stuffed nom shipment
• Updating DN in e-freight for nom clients & agents
• Sending BLs & original custom docs to clients by courier
• Solving netting issues

Desired Candidate’s Profile:

Skills:

• Should have good software skills (Ms-Excel)
• Should have good communication skills (Email communication) and positive attitude
• Should have negotiation skills
• Should be able to handle a team effectively