Customer Service Manager

Job Title: Customer Service Manager

Location: Bangalore

Experience: 4–8 years 

Qualification: Postgraduate degree/MBA preferred.

Work Schedule: 5-day work week

We’re hiring a Customer Service Manager for one of India's most popular internet companies. 

As the Customer Service Manager, your responsibilities would be:

• Leading a premium matchmaking service known for industry-leading success rates worldwide.
• To bring an entrepreneurial mindset, strong analytical skills, and hands-on leadership to drive growth.
• To manage and inspire a team of 55+ high-performing advisors to deliver outstanding results and customer delight.
• Play a key strategic role in a fast-paced, consumer-focused business, shaping and scaling premium experiences.

Requirements

• Experience in high-growth consumer businesses, preferably in internet, fintech, edtech, or B2C services.
• Strong operational and analytical skills, comfortable working with performance metrics, dashboards, and driving process improvements.
• Ability to gain deep customer insights and tailor personalized services.
• Proven track record of planning and executing growth strategies while maintaining high service standards.
• Strong at handling escalations and solving problems, thrives in dynamic environments, and leads from the front.
• Excellent communication and interpersonal skills, able to influence teams and stakeholders effectively.
• Proficiency in at least two South Indian languages (e.g., Kannada, Tamil, Malayalam) with strong communication skills is required.

Benefits:

• Manage and develop a large, high-performing team of 55+ advisors.
• Use technology and process improvements to boost efficiency and outcomes.
• Play a key role in expanding VIP memberships and building world-class service levels.
• Work with a wide range of consumer communities, developing deep customer insights.
• Be part of a respected brand, with opportunities to grow along with the business.