Customer Service Manager

Role Overview: As a Customer Service Manager at Pazago, located in Vadodara, you will be responsible for overseeing and managing the customer service team to ensure exceptional support and satisfaction. Your daily tasks will involve addressing customer queries, resolving issues, monitoring interactions, and fostering strong client relationships. Your role will require excellent communication and analytical skills to enhance customer experience and align services with business objectives. Key Responsibilities: - Oversee and manage the customer service team to deliver exceptional support - Address customer queries and provide timely resolutions - Monitor customer interactions to ensure high satisfaction levels - Build and maintain strong client relationships - Utilize strong analytical skills to evaluate and optimize customer service processes - Interact effectively with customers and team members using exceptional communication skills - Demonstrate proven leadership skills in team management - Leverage familiarity with export operations or logistics to enhance service delivery - Work on-site in Vadodara to oversee customer service operations Qualifications: - Proficiency in Customer Satisfaction, Customer Service Management, and Customer Support - Strong Analytical Skills to evaluate and optimize customer service processes - Exceptional Communication skills to interact effectively with customers and team members - Proven leadership skills and experience in team management - Familiarity with export operations or logistics is an advantage - Ability to work on-site in Vadodara - Bachelors degree in Business, Management, or a related field preferred,