Join GoMechanic as a Service Advisor! 🚗💼 Location: Bangalore Department: Customer Service / Workshop Operations Reports to: Area Service Manager About GoMechanic: We're India's leading tech-enabled car service and repair platform, revolutionizing the automotive servicing experience! Job Summary: As a Service Advisor, you'll be the bridge between customers and workshops, ensuring a smooth service experience. You'll drive customer satisfaction and workshop efficiency by: ✦ Understanding customer needs and communicating effectively with technicians ✦ Preparing job cards and obtaining customer approval ✦ Coordinating with technicians for timely completion ✦ Providing estimates and updates ✦ Ensuring quality checks and timely delivery Key Responsibilities: ✦ Customer service and communication ✦ Job card preparation and coordination ✦ Quality checks and timely delivery ✦ Managing customer feedback and complaints ✦ Promoting value-added services and packages Requirements: ✦ Diploma/Bachelor's degree in Automobile/Mechanical Engineering (preferred) ✦ 1-3 years of experience as a Service Advisor or similar role ✦ Good knowledge of car servicing and repair procedures ✦ Excellent communication and customer service skills *Ready to join our team?* Email your resume at ritikanarula@gomechanic.in *Let's revolutionize the automotive servicing experience together!* 🚀 #GoMechanic #ServiceAdvisor #CustomerService #WorkshopOperations #Automotive #CareerOpportunity #JobOpening #Bangalore Show more Show less
Company Description GoMechanic is a technology-integrated platform focused on making car servicing affordable, hassle-free, and easy. Our tech-based solutions have revolutionized the unorganized auto-servicing industry. With a strong network of over 1000+ workshops across 150+ cities, we deliver end-to-end car care. GoMechanic is known for technology innovation, excellent service, and a people-driven culture, recognized as one of India's most preferred workplaces by India Today. Role Description This is a full-time on-site Telecaller role located in Gurugram. The Telecaller will interact with customers, handle inquiries, and provide information about car servicing options in Kannada and Tamil. The key responsibilities include making outbound calls, maintaining customer records, resolving customer issues, and ensuring customer satisfaction. The role requires excellent communication skills and the ability to work in a dynamic environment. Qualifications Fluency in Kannada and Tamil Excellent verbal communication and interpersonal skills Experience in handling customer inquiries and providing solutions Strong organizational and record-keeping skills Ability to work independently and as part of a team Customer service-oriented mindset High school diploma or equivalent; a degree in any discipline is beneficial Experience in the automotive industry is a plus
Company Description GoMechanic is a fully technology-integrated service focused on making the car servicing experience affordable, hassle-free, and easy for everyone. As pioneers in tech-based solutions, GoMechanic has disrupted the unorganized auto-servicing industry. We have a strong network of over 1000+ workshops across 150+ cities and are recognized for our technology innovation, customer service, and workplace culture. Our highly trained people and partners are dedicated to elevating customer experiences, simplifying processes, and making car servicing more cost-effective. Role Description This is a full-time, on-site role located in Jaipur for an Automobile Service Advisor. The Service Advisor will be responsible for ensuring customer satisfaction, providing customer-focused services, and managing aftersales tasks. Daily responsibilities include helping customers understand the service process, providing timely updates, coordinating with the service team, and addressing customer inquiries and issues. Qualifications Customer Satisfaction and Customer-focused Service skills Strong Customer Service and Communication skills Experience in Aftersales management Excellent interpersonal and problem-solving skills Ability to work independently and as part of a team Previous experience in the automotive industry is a plus Bachelor's degree in Business, Automotive Technology, or a related field is preferred
Company Description GoMechanic is a technology-integrated company focused on making car servicing affordable, hassle-free, and easy for everyone. We are pioneers in enabling tech-based solutions, disrupting the unorganized Auto-servicing industry. With a strong network of over 1000+ workshops across 150+ cities, GoMechanic elevates customer experience, simplifies processes, and makes car servicing cost-effective. Our people and partners are highly trained to meet customer car servicing needs. Recognized as one of the most preferred workplaces by India Today, GoMechanic is proud of its culture, service, and relentless innovation in technology. Role Description This is a full-time on-site role for a Service Advisor located in Sonipat. The Service Advisor is responsible for ensuring customer satisfaction by providing excellent customer service, addressing customer needs, and delivering aftersales support. The role involves communicating with customers, understanding their requirements, and coordinating with the workshop to ensure timely and quality service delivery. Qualifications Customer Satisfaction, Customer-focused Service, and Customer Service skills Strong Communication skills Experience in Aftersales Excellent interpersonal and problem-solving skills Ability to work collaboratively with a team Relevant experience in the automotive industry is a plus
As a Service Advisor at GoMechanic, you will play a crucial role in ensuring customer satisfaction and providing exceptional customer service at our Sonipat location. Your primary responsibility will be to address customer needs, deliver aftersales support, and coordinate with our workshop team to ensure timely and high-quality service delivery. To excel in this role, you must possess strong customer satisfaction, customer-focused service, and customer service skills. Your excellent communication abilities will enable you to effectively interact with customers, understand their requirements, and provide them with the necessary support. Additionally, your experience in aftersales services will be valuable in meeting and exceeding customer expectations. Your interpersonal skills and problem-solving capabilities will be essential in resolving customer queries and concerns efficiently. Collaboration with the workshop team is key, and your ability to work harmoniously with colleagues to achieve common goals will contribute to the overall success of our service operations. While not mandatory, any relevant experience in the automotive industry will be advantageous in adapting quickly to our processes and enhancing your performance in this role. Join us at GoMechanic, where we are committed to revolutionizing the car servicing industry through technology, innovation, and exceptional customer service.,
Company Description GoMechanic is a technology-integrated company focused on making car servicing affordable, hassle-free, and easy for everyone. We lead the way with tech-based solutions that have transformed the unorganized auto-servicing industry. Our network comprises over 1,000 workshops across 150+ cities in India, ensuring comprehensive car care. As a people-driven organization recognized for innovation, service, and culture, GoMechanic is continually evolving and looking for individuals ready to grow with us. Role Description This is a full-time, on-site role located in Siliguri for a Car Service Advisor. The Car Service Advisor will be responsible for managing customer relations, ensuring customer satisfaction, and delivering customer-focused service. The daily tasks will involve handling customer service inquiries, addressing aftersales concerns, and maintaining effective communication with customers to elevate their overall experience. Qualifications Customer Satisfaction, Customer-focused Service, and Customer Service skills Strong Communication skills Experience in Aftersales Ability to work on-site in Siliguri Strong problem-solving skills Previous experience in the automotive industry is a plus Bachelor's degree in Business, Automotive Technology, or related field is preferred