Automotive Service Advisor

Job Description

Join GoMechanic as a Service Advisor! 🚗💼 Location: Bangalore Department: Customer Service / Workshop Operations Reports to: Area Service Manager About GoMechanic: We're India's leading tech-enabled car service and repair platform, revolutionizing the automotive servicing experience! Job Summary: As a Service Advisor, you'll be the bridge between customers and workshops, ensuring a smooth service experience. You'll drive customer satisfaction and workshop efficiency by: ✦ Understanding customer needs and communicating effectively with technicians ✦ Preparing job cards and obtaining customer approval ✦ Coordinating with technicians for timely completion ✦ Providing estimates and updates ✦ Ensuring quality checks and timely delivery Key Responsibilities: ✦ Customer service and communication ✦ Job card preparation and coordination ✦ Quality checks and timely delivery ✦ Managing customer feedback and complaints ✦ Promoting value-added services and packages Requirements: ✦ Diploma/Bachelor's degree in Automobile/Mechanical Engineering (preferred) ✦ 1-3 years of experience as a Service Advisor or similar role ✦ Good knowledge of car servicing and repair procedures ✦ Excellent communication and customer service skills *Ready to join our team?* Email your resume at ritikanarula@gomechanic.in *Let's revolutionize the automotive servicing experience together!* 🚀 #GoMechanic #ServiceAdvisor #CustomerService #WorkshopOperations #Automotive #CareerOpportunity #JobOpening #Bangalore Show more Show less