EVM Nissan Malappuram

Company Description Established in 1952, EVM Group has grown from a small entrepreneurial business with a turnover of Rs. 10,000 to a renowned network of diverse companies. Over six decades, EVM has expanded significantly by maintaining customer-focused and value-based principles. EVM Group continues to excel across various business sectors while rising to new challenges. The company's contact details are as follows: Contact Number: 9562 111 333 Email: marketing.mlp@evmnissan.co.in Role Description This is a full-time position for an Automotive Service Advisor at EVM Nissan Malappuram. The role involves daily tasks such as managing vehicle maintenance and repair orders, ensuring high customer satisfaction, and providing excellent customer service. The Service Advisor will be responsible for handling customer inquiries and communicating effectively with both customers and the service team. This role is an on-site position located in Malappuram. Qualifications Skills in Vehicle Maintenance and Automotive Repair Customer Satisfaction and Customer Service skills Excellent Communication skills Strong problem-solving abilities Relevant experience in the automotive industry is a plus Ability to work effectively in a team environment Show more Show less

Company Description Established in 1952, EVM Group has evolved from a small entrepreneurial venture with a turnover of Rs.10,000 to a renowned network of diverse companies. Over six decades, EVM has consistently achieved growth across various business sectors while maintaining a customer-focused and value-based approach. EVM continues to embrace new challenges and strives for excellence. Role Description This is a full-time on-site role for a Customer Relationship Manager located in Malappuram. The Customer Relationship Manager will be responsible for managing and nurturing client relationships, addressing customer inquiries, overseeing the resolution of customer issues, and ensuring overall customer satisfaction. Additional responsibilities include coordinating with various departments to provide effective solutions, analyzing customer feedback to improve services, and implementing strategies to enhance customer experience. Qualifications Excellent communication and interpersonal skills Proven experience in customer relationship management Strong problem-solving and conflict resolution skills Ability to manage multiple tasks and prioritize effectively Proficiency in excel and other relevant tools Analytical skills to assess customer feedback and improve services Bachelor's degree in Business Administration, Marketing, Experience in the automotive industry is a plus