Customer Service Manager

Job Description Role Overview: You will be responsible for overseeing daily operations of the customer service department, ensuring high levels of customer satisfaction, and managing customer support teams. Your role will involve developing customer service policies, resolving customer complaints, analysing service quality metrics, and maintaining effective communication with clients and team members. Key Responsibilities: - Develop customer service policies - Resolve customer complaints - Analyse service quality metrics - Manage customer support teams - Maintain effective communication with clients and team members Qualification Required: - Customer Satisfaction, Customer Service Management, and Customer Support skills - Analytical Skills and problem-solving abilities - Strong Communication skills, both written and verbal - Proven experience in managing customer service teams - Ability to work on-site in Jalandhar - Bachelor's degree in Business Administration, Management, or related field preferred,