Customer Service Manager

Role Overview: As a Customer Service Manager at GoMechanic, you will be responsible for overseeing the daily operations of the customer service department in Jalandhar. Your main goal will be to ensure high levels of customer satisfaction by managing customer support teams and implementing customer service policies. Your role will involve resolving customer complaints, analyzing service quality metrics, and maintaining effective communication with clients and team members. Key Responsibilities: - Develop customer service policies to enhance customer satisfaction - Manage and oversee daily operations of the customer service department - Resolve customer complaints and issues in a timely and effective manner - Analyze service quality metrics to identify areas for improvement - Maintain open and effective communication with clients and team members - Lead and manage customer support teams to deliver exceptional service - Ensure compliance with company standards and procedures Qualification Required: - Proficiency in Customer Satisfaction, Customer Service Management, and Customer Support skills - Strong analytical skills and problem-solving abilities - Excellent communication skills, both written and verbal - Proven experience in managing customer service teams - Ability to work on-site in Jalandhar - Bachelor's degree in Business Administration, Management, or a related field preferred,