Car Service advisor

Company Description

GoMechanic is a technology-integrated company focused on making car servicing affordable, hassle-free, and easy for everyone. We lead the way with tech-based solutions that have transformed the unorganized auto-servicing industry. Our network comprises over 1,000 workshops across 150+ cities in India, ensuring comprehensive car care. As a people-driven organization recognized for innovation, service, and culture, GoMechanic is continually evolving and looking for individuals ready to grow with us.

Role Description

This is a full-time, on-site role located in Siliguri for a Car Service Advisor. The Car Service Advisor will be responsible for managing customer relations, ensuring customer satisfaction, and delivering customer-focused service. The daily tasks will involve handling customer service inquiries, addressing aftersales concerns, and maintaining effective communication with customers to elevate their overall experience.

Qualifications

• Customer Satisfaction, Customer-focused Service, and Customer Service skills
• Strong Communication skills
• Experience in Aftersales
• Ability to work on-site in Siliguri
• Strong problem-solving skills
• Previous experience in the automotive industry is a plus
• Bachelor's degree in Business, Automotive Technology, or related field is preferred