Customer Service Manager

Description

Candidate for the position of Customer Service Engineer will be responsible for technical support for all KUKA industrial robot systems. Must be self-motivated with high energy level and comfortable in working in a dynamic atmosphere of a technical organization with a rapidly expanding customer base. Must possess strong customer orientation, organized, analytical and able to maintain a long-term customer satisfaction level. Must be prepared for extensive travel & long/odd work hours.

Short Facts

Company Name: KUKA India Private Ltd.

Location : Chennai

Experience : 5+ years

Employment : Permanent

Responsibilities

• Provide expert assistance to KUKA customers, internal personnel and system partners for the troubleshooting and repair of electrical, mechanical and programming problems related to all KUKA Robot equipment.
• Regular travel to customer sites based on the role responsibilities – both domestic and international (passport required).
• Perform in-house/on-site, and/or telephone troubleshooting, repairs, maintenance, training and breakdown support of KUKA equipment on an as-needed basis.
• Responsible for installation, commissioning & programming of KUKA robot system.
• Make a complete backup of all system software and application configuration that were made during the customer visit. Complete Field Service reports with use of Salesforce.
• Work within a flexible work/travel schedule. Travel to customer sites on short notice and frequently requires the ability to work long hours to meet customer needs. Flexibility to relocate to any location with service region depending upon business requirements.
• Develop technical credibility and manage customer relationships by going the extra mile and representing KUKA with pride and professionalism.
• Work with the Service Manager and/or related supervisor(s) to identify individual training needs to maintain and continuously improve skills and knowledge of KUKA Robotic products and applications.
• Assist the Sales, Engineering, Spare Parts, Shipping & Receiving teams when required following specific guidelines and safety requirements and ensuring on-time, complete and accurate deliveries.
• Participate actively in the promotion and sale of parts and services every time an opportunity arises.

Application Requirement

• Diploma/B.E/B.Tech– Electrical/ Electronics/ Mechanical/ Mechatronics/ Instrumentation/ Electronics & Telecommunication/Robotics
• Ability to read and interpret mechanical, electrical, electronic, etc. prints and other related technical documentation.
• Knowledge of the fundamentals of customer service for phone and face-to-face contact with customers.
• Multicultural sensitivity and understanding are a must while interacting with customers.
• Structured, proactive, and goal-oriented way of working.
• Strong work ethic, drive to succeed, customer service orientation as well as strong organizational, communication, and interpersonal skills and ability to multi-task and meet deadlines in a fast-paced environment.
• Willingness to travel (75% - 90%) for service assignments throughout the region of India and some international visits (passport mandatory), on short notice and varying duration. Travel to headquarters in Germany may be required for varying duration for training purposes.

What we offer

• Attractive pay
• Great working environment and flexible working hours
• Great working environment