Customer Service Manager

Job Title: Customer Service Manager

Company: Protein World

Location: Gurgaon, Haryana, India

Experience: Minimum 5 years

Salary: Upto 8lpa

Our Vision:

Protein World is a radiant movement, igniting self-actualization and empowering lives through premium health and fitness solutions. We are architects of inspiration, fostering a high-vibration community that thrives on positivity, purpose, and wellness. From our vibrant Gurgaon hub, we energize the world, inviting passionate visionaries to join us in crafting a legacy of transformation.

Are you a proactive problem-solver with a passion for health, wellness, and telecom?

Join Protein World as a Customer

ortunity.

Key Responsibilities:

Customer Experience Excellence

• Design and implement customer service strategies to ensure seamless, inspiring support across all channels (Shopify, phone, email, social media).

• Handle complex customer inquiries and complaints with empathy and urgency, reinforcing customer trust and brand loyalty.

• Manage and coordinate communications with Protein World's influencers across all social channels and email, ensuring alignment with brand messaging and engagement goals.

B2B Leads Management:

• Identify and research potential B2B clients through databases, online platforms, and industry networking.

• Execute targeted outreach via calls, LinkedIn, and email to generate qualified leads.

• Schedule and coordinate meetings or product demos with prospective clients.

• Deliver persuasive presentations of our products/services to key decision-makers.

• Maintain consistent follow-up to nurture leads and move them through the sales funnel.

• Keep CRM tools updated with lead details, communications, and progress.

Ready to take your career to the next level? Apply today or send your resume with cover letter on family@proteinworld.com