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Europ Assistance India
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Customer service - immediate joiners (WFO)

Customer service - immediate joiners (WFO)

Europ Assistance India

1 - 6 years

1 - 4 Lacs

Mumbai Suburban Thane Mumbai (All Areas)

Posted:3 days ago| Platform:

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Skills Required

Customer Service calling agent domestic BPO Cce Solving Queries Customer care executive call center contact center Outbound Calling phone banking Inbound Voice Process Customer Support Telecalling Escalations Customer Handling International BPO CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

EUROP ASSISTANCE INDIA PVT LTD

JOB DESCRIPTION:

Position: - Assistance Coordinator (Auto/Automotive)

Position Reports to: Operations Manager.

Location: Andheri East, Mumbai

Note: Open to work in rotating shifts which includes night shifts in a 24x7 work environment.

Roles & Responsibilities:

Resolve customer complaints via phone, email, mail or social media.
Handle complaints (Case) and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Coordinate with customers, clients & internal operations team regarding case
Keeping records of customer interactions, transactions, comments and case closure.
Ensure customer satisfaction and provide professional customer support
Handle case related 2wheelers & 4wheelers services.

Knowledge, skills, and abilities:

Excellent communication
Proven customer support experience
Experience working with customer support.
Proficient in basic Microsoft applications

Language Know: English & Hindi

South Indian languages preferable (Tamil & Malayalam in particular)

Job Type: Full Time (8-8.5 Hours shift)

Part Time (5-5.50 Hours shift)

Qualification: Full time- Minimum Graduation

Part time -Any

Experience: 6 months - 2 + years

customer service/referral specialist and/or call center experience Assistance Agency exposure preferred.

Regards

Anjali Maurya

8779797282

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