Customer service - immediate joiners (WFO)

JOB DESCRIPTION

Position: Concierge Executive

Location: Andheri East, Mumbai

Role Purpose:

• Resolve customer queries on calls and e-mails, complaints, problems and transactions coherent with agreed service standards and EUROP ASSISTANCE policies
• Co-ordinate with the relevant departments towards resolution of customers case Essential Duties/Responsibilities:
• Maintaining a positive, empathetic and professional attitude toward customers always.
• Assisting HNI client with their request with an aim of providing best possible experience.
• Processing bookings and making travel arrangements, hotel bookings & other additional on tour services.
• Strong destination knowledge along with expertise in negotiating rates with suppliers.
• Itinerary planning, product and brochure designing.
• Coordinate service requests between customers, providers & internal operations team from first call to case closure
• Should have experience in Voice & Chat Process
• Ensure customer satisfaction and provide professional customer support and maintain relationship with customer. • Knowledgeable about Travel destinations, good at itinerary planning and adept at online software

Knowledge, skills, and abilities:

• Experience working with customer support.
• Excellent verbal and written communication skills
• Proficient in basic Microsoft applications
• Good writing skills. Blogging or creative writing skills will be preferred. People who like to read as a hobby, including fiction and non-fiction will be preferred. Spoken Foreign Languages will be a bonus.
• Good conversation skills. High level fluency in English, can speak well and has good grammar and punctuation. Good typing speed.

Qualification:

Full time- Minimum Graduation with top colleges is required

Experience: 6 months - 2 + years customer service/ referral specialist and/or International call center experience / Travel industry/ lifestyle services.

About Generali/ Europ Assistance:

Europ Assistance, is a 100% wholly owned subsidiary of the Generali Group - one of the largest insurance companies in the world and the 2nd largest in Europe. Europ Assistance protects and watches out for more than 300 million people around the world with its products and services. With 8,200 staff and 44 companies and branches in 33 countries taking action in the field, the Group has developed an international, on-the-spot system to enact its innovative, everyday vision of its Care Services, supported by a close-knit network of 425,000 partners. The development of Care Services is an opportunity to reassert the meaning we give to our business lines: a strong sense of being there; acting effectively when needed for our customers in everyday life and exceptional circumstances alike.

In India, Europ Assistance serves ~60 clients including the most of the leading Insurers, Banks, and Automotive manufacturers in the country.

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