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Zostel Buddy Professional

Zostel Buddy Professional

Zostel

0 - 2 years

1 - 4 Lacs

gurugram

Posted:Just now| Platform:

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Skills Required

project management project scheduling ms project program management pm tool pmp pmo delivery management project monitoring project execution project life cycle agile pmbok project coordination project planning communication skills itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

A strong communicator, fluent in English (bonus points for additional languages).

Quick on your feet, able to think through the scenario and figure out the right resolution and able to juggle multiple conversations with ease.

A Gamer mindset, who understands the game of communication and optimises strategy to complete the loop fast.

Experienced in working with chat tools and customer communication platforms. Experience with PMS tools is a bonus.

A people person, friendly, patient, and solution-oriented.

Proactive and eager to level up the Zostel experience for travellers.

You must:

Always be a travel buddy to our guests, making their journey smoother and more exciting.

Be the voice of Zostel across all chat tools, helping travellers with everything they need.

Be super organized and quick to respond, because travelers don t wait!

Be digitally smart, using our knowledge base and tech tools like a pro.

Solve problems coordinating with Zostel Hosts Partners.

Be passionate about creating unforgettable experiences for travellers.

Be yourself.

You Will:

Be part of the Zobu Team at Zostel HQ.

Engage with travellers via WATI chat - a whatsapp chatting tool, the single touchpoint for guests to speak to Zostel.

Understand travellers requests, questions, and issues, ensuring they get the best possible solutions.

Use the Zostel Knowledge Base to provide accurate, instant travel assistance.

We use PMS tools to modify, cancel and help guests with their bookings.

Work closely with Partners Hosts to resolve queries, bookings, and on-ground concerns via escalations in Slack

Keep track of common traveler issues and share insights with the team for continuous improvement.

Be the bridge between travellers and the Zostel experience.

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