Front Desk Executive

Job Description

Front Desk Executive- Zostel Mumbai Zostel is not just a place to stay for backpackers, it’s a place to belong and create unique memories! Our fun, laid-back atmosphere makes every guest feel at home- a vibrant community where travellers come together and share stories, experiences and make friends. At Zostel, we believe that every guest's journey begins with a warm smile, friendly interaction and a seamless check-in. As our Front Desk Executive, you'll be the first point of contact, ensuring our guests feel welcomed and cared for throughout their stay. Key Responsibilities: 1. Guest Reception & Hospitality: Ensure that guests have a seamless check-in/check-out process and provide them with information about the property, its amenities, local attractions as well as any events being hosted or any offers going on. Make sure that they are comfortable and address any queries or requests in a friendly yet prompt manner. 2. Reservation & Booking Management: Confirm bookings, cancellations, and modifications regarding bed allocations and accurately manage and update reservations on our Property Management System. 3. Administrative Support: Maintain clear records of guest details, billings and handle financial transactions and invoices as needed. Work closely with housekeeping and other teams to ensure rooms are ready and guest needs are promptly met. 4. Communication & Coordination: Promptly handle phone calls and inquiries regarding bookings and the property. 5. Guest Service Excellence: Resolve guest complaints and concerns with a positive and solution-oriented attitude, following company guidelines. 6. Promotional & Sales Support: Promote in-house offers like dining as well as any events being hosted at the property. Support marketing efforts by making the front desk a welcoming space for guests to engage with special offers. 7. Feedback Collection: Encourage guests to share feedback on their stay and communicate this to management to help improve the guest experience. What We’re Looking For: · A friendly, approachable, people- loving personality with a passion for hospitality. · Strong organizational skills and the ability to multitask in a fast-paced environment. · Excellent communication skills and the ability to connect with guests from all walks of life. · Prior experience in front office roles, especially in hostels or hospitality, is a plus but not a must! Why Join Us? · Work in a fun, dynamic environment that celebrates travel and community. · Be part of a growing brand that’s redefining the travel experience for backpackers and explorers. · Opportunities for growth and development within Zostel’s network of properties. If you’re passionate about making every guest’s experience memorable and want to work in a vibrant, laid-back environment, Zostel is the place for you! Show more Show less