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6.5LPA For International Voice Blended & Chat Process - Gurgaon

6.5LPA For International Voice Blended & Chat Process - Gurgaon

Human Before Resource

0 - 5 years

1 - 6 Lacs

noida new delhi gurugram

Posted:-1 days ago| Platform:

Apply

Skills Required

blended process bpo voice process email process chat process email support customer service non voice process fraud disputes international non voice chat support non voice bpo non voice international chat process cse customer care international process

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for Voice Blended & Chat Process - Inbound (International) who has prior experience in international UK/US/AUS voice process.

Job Location: GURGAON

Freshers are also welcome with good communication skills

Walk-In Address:- Human Before Resource Pvt. Ltd

Block F-1, Sector 3, 4th Floor, Lift No. 2,

Near HCL Tech, Sector 16 Metro Station (Rajnigandha Gate No. 3), Noida

CTC - Upto 6.5LPA (Depending on Experience & Skillset)

Call/WhatsApp

9147047908

7678572840

7290845078

9147047909

5 Days Work from Office (Both side transport)

Work Experience- 0-5 Years

Customer service through calls.
Ensure timely and accurate service delivery at defined productivity levels.
Build client and domain knowledge to be able to deliver resolution in the first conversation.
Ensure adherence to client Service Level Agreements (SLAs) like customer satisfaction, service level, handle time and customer effort.
Maintain internal and client level delivery quality on calls, chats and email conversations.
Adhere to customer service attendance and accountability policies.
Execute issue / query resolution and ensure proper documentation and follow-up.
Identify, share and support operational improvements.

Relevant Experience

Excellent communication skills.
Should be flexible to work in rotational shifts.
Proficient in computer usage and basic knowledge of MS Office.
Defined career roadmap that offers growth opportunities.
Performance based incentive program.
Investment in talent development and skills enhancement.
Work life balance with any 5-day work week.
Collaborative environment with best-in-class professionals.

International customer service Voice

Working Conditions

Flexibility to work in 24*5 shifts (5 days working)

Education Skills - Graduate Undergrad & Post Graduate can Apply

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