2 - 4 years

4 - 8 Lacs

Posted:6 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Roles and Responsibility
  • Provide exceptional customer service through various channels, including phone, email, and chat.
  • Respond to customer inquiries and resolve issues professionally and courteously.
  • Work closely with internal teams to ensure seamless resolution of customer complaints.
  • Utilize problem-solving skills to address complex customer issues.
  • Maintain accurate records of customer interactions and transactions.
  • Continuously improve knowledge and skills to stay current with industry trends and best practices.
Job Requirements
  • Proven experience in customer service, preferably in a similar role.
  • Excellent communication and interpersonal skills are required to build strong relationships with customers.
  • Ability to work well under pressure and manage multiple tasks simultaneously.
  • Strong problem-solving and analytical skills are necessary to resolve complex issues.
  • Proficiency in using CRM software and other customer service tools is expected.
  • A flexible approach to working hours, including evenings and weekends, is essential.

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