2 - 5 years

1 - 5 Lacs

Posted:9 hours ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

  • Handle customer inquiries and resolve issues professionally and courteously.
  • Provide timely and effective solutions to customer complaints and concerns.
  • Collaborate with internal teams to ensure seamless resolution of customer issues.
  • Develop and maintain strong relationships with customers to enhance satisfaction.
  • Identify opportunities to upsell and cross-sell products or services.
  • Maintain accurate records of customer interactions and transactions.
Job Requirements
  • Minimum 2 years of experience in customer service, preferably in a similar role.
  • Excellent communication and interpersonal skills are required.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Strong problem-solving and analytical skills are necessary.
  • Proficiency in French is mandatory.
  • Experience working in an IT Service & Consulting environment is preferred.

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