Customer Service Executive

Hinduja Global Solutions (HGS)

0 - 5 years

0 - 3 Lacs

thane navi mumbai

Posted:3 hours ago| Platform:

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Skills Required

customer service telesales voice process upselling telecalling banking process customer management client satisfaction customer relationship customer support lead generation sales process outbound sales customer care domestic bpo customer retention customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Outbound sales process for Bank.

Voice process

Work from Office

Key Responsibilities:

Conduct outbound calls to prospective customers and generate leads.
Address inbound queries and provide accurate information about Banking services.
Promote and sell banking products.
Drive
activation process
by ensuring newly acquired customers start using their credit cards promptly.
Manage
retention process
by engaging with existing customers, resolving concerns, and offering relevant upgrades or benefits to enhance loyalty.

Candidate Requirements:

Good communication and interpersonal skills.
A graduation degree (any stream) is mandatory.
Freshers and candidates with BPO or customer service experience are encouraged to apply.
Age limit:
18 to 32 years
.
Ability to work independently as well as within a team.

Compensation & Benefits:

Monthly Salary:
Fresher- 16,000 to 18,000 (in hand)

Experienced- Negotiable

Additional Perks:

Provident Fund (PF)
Health Insurance
Performance-Based Incentives
Pick-up and Drop Facility only for Thane Branch
Bank Holidays Off
24 Paid Leaves Annually

Working Hours:

Monday to Saturday:
9:30 AM to 6:30 PM or 10:00 AM to 7:00 PM
Week Offs:
Alternate Saturday plus rotational off for Thane

Alternate Saturday plus Sunday off for Juinagar

Note:

9209173247

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