Customer Service Executive: · Manage incoming calls from Clients ensuring service is delivered within the required time frames. · Build professional rapport with internal and external customers by demonstrating active listening skills to ensure mutual understanding of customer's concerns/comments · Maintain compliance and data entry to agreed department conventions and compliance standards · Identifying opportunities for process and service improvements and making recommendations · Demonstrate positive ‘Customer First’ behaviours to ensure a high level of customer service is provided at all times · Proactively identify potential issues with clients and related consultants Effectively communicate information, verbally, and/or in writing in a clear and informative manner, and take appropriate ownership and accountability of customer issues and concerns, minimizing the need for future contacts Job Types: Full-time, Permanent Pay: From ₹12,000.00 per month Benefits: Health insurance Provident Fund Ability to commute/relocate: Calicut, Kerala: Reliably commute or planning to relocate before starting work (Required) Experience: total work: 1 year (Preferred) Customer service: 1 year (Preferred) Language: English (Preferred) Work Location: In person
Customer Service Executive: · Manage incoming calls from Clients ensuring service is delivered within the required time frames. · Build professional rapport with internal and external customers by demonstrating active listening skills to ensure mutual understanding of customer's concerns/comments · Maintain compliance and data entry to agreed department conventions and compliance standards · Identifying opportunities for process and service improvements and making recommendations · Demonstrate positive ‘Customer First’ behaviours to ensure a high level of customer service is provided at all times · Proactively identify potential issues with clients and related consultants Effectively communicate information, verbally, and/or in writing in a clear and informative manner, and take appropriate ownership and accountability of customer issues and concerns, minimizing the need for future contacts Job Types: Full-time, Permanent Pay: From ₹12,000.00 per month Benefits: Health insurance Provident Fund Ability to commute/relocate: Calicut, Kerala: Reliably commute or planning to relocate before starting work (Required) Experience: total work: 1 year (Preferred) Customer service: 1 year (Preferred) Language: English (Preferred) Work Location: In person
· Develop and maintain strong relationships with clients to understand their evolving financial needs. Address their concerns and queries promptly and professionally. · Act as the primary point of contact for clients and assist them with account opening, KYC compliance, and other necessary documentation. · Ensure compliance with all legal requirements and documentation for clients. · Identify opportunities to introduce additional investment products and services offered by Investment or Securities to clients, maximizing potential revenue and enhancing customer engagement. · Collaborate with internal departments, such as research, compliance, and operations, to ensure smooth service delivery and resolve client-related issues effectively Job Types: Full-time, Permanent Pay: From ₹12,000.00 per month Benefits: Health insurance Provident Fund Ability to commute/relocate: Calicut, Kerala: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Preferred) Experience: Technical support: 1 year (Preferred) total work: 1 year (Preferred) Work Location: In person
Customer Service Executive: · Manage incoming calls from Clients ensuring service is delivered within the required time frames. · Build professional rapport with internal and external customers by demonstrating active listening skills to ensure mutual understanding of customer's concerns/comments · Maintain compliance and data entry to agreed department conventions and compliance standards · Identifying opportunities for process and service improvements and making recommendations · Demonstrate positive ‘Customer First’ behaviours to ensure a high level of customer service is provided at all times · Proactively identify potential issues with clients and related consultants Effectively communicate information, verbally, and/or in writing in a clear and informative manner, and take appropriate ownership and accountability of customer issues and concerns, minimizing the need for future contacts Job Types: Full-time, Permanent Pay: From ₹12,000.00 per month Benefits: Health insurance Provident Fund Ability to commute/relocate: Calicut, Kerala: Reliably commute or planning to relocate before starting work (Required) Experience: total work: 1 year (Preferred) Customer service: 1 year (Preferred) Language: English (Preferred) Work Location: In person
· Develop and maintain strong relationships with clients to understand their evolving financial needs. Address their concerns and queries promptly and professionally. · Act as the primary point of contact for clients and assist them with account opening, KYC compliance, and other necessary documentation. · Ensure compliance with all legal requirements and documentation for clients. · Identify opportunities to introduce additional investment products and services offered by Investment or Securities to clients, maximizing potential revenue and enhancing customer engagement. · Collaborate with internal departments, such as research, compliance, and operations, to ensure smooth service delivery and resolve client-related issues effectively Job Types: Full-time, Permanent Pay: From ₹12,000.00 per month Benefits: Health insurance Provident Fund Ability to commute/relocate: Calicut, Kerala: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Preferred) Experience: Technical support: 1 year (Preferred) total work: 1 year (Preferred) Work Location: In person
As a Customer Service Executive, your role will involve managing incoming calls from clients to ensure timely delivery of services. You will be responsible for building professional rapport with both internal and external customers by actively listening to their concerns and comments. It will be important for you to maintain compliance with department conventions and standards through accurate data entry. Key Responsibilities: - Identify opportunities for process and service improvements and provide recommendations for enhancements - Demonstrate positive Customer First behaviors to uphold a high level of customer service consistently - Proactively identify potential issues with clients and consultants, addressing them effectively - Communicate information clearly and informatively, both verbally and in writing, while taking ownership of customer issues to minimize future contacts Qualifications Required: - Minimum of 1 year of total work experience, preferably in customer service - Proficiency in English language is preferred for effective communication In this role, you will also be entitled to benefits such as health insurance and Provident Fund. The work location for this full-time, permanent position is in Calicut, Kerala. Relocation to this location is required before starting work. If you are passionate about delivering exceptional customer service and enjoy identifying opportunities for improvement, this role may be a great fit for you.,
Responsible for providing outstanding customer service to keep the customers loyal and obtain long-term business. Meet potential clients. Responsible for getting more than 95% customer satisfaction rate while doing random customer feedback analysis. If any issues occur, address it with the reporting officer. Responsible for getting references from customers as a sign of satisfaction and do the courtesy calls and update the status. Responsible for making sure that not more than 5% customer dropout are happening because of any issues from company or service side. Making sure that no complaints are received from customer end and if they do, solve it immediately. Maintain good working relationship with the customers & follow up on new customers. Responsible to send report of daily work status updates to the reporting manager. Responsible to attend the review meetings as per the plan. Familiarity with CRM Software and procedures. Outstanding verbal and written communication. Strong interpersonal and collaborative skills. Job Type: Full-time Pay: From ₹15,000.00 per month Benefits: Health insurance Leave encashment Paid sick time Paid time off Provident Fund Education: Bachelor's (Required) Experience: Customer relationship management: 1 year (Required) Language: Malayalam (Required) Location: Kozhikode, Kerala (Required) Work Location: In person
Responsible for providing outstanding customer service to keep the customers loyal and obtain long-term business. Meet potential clients. Responsible for getting more than 95% customer satisfaction rate while doing random customer feedback analysis. If any issues occur, address it with the reporting officer. Responsible for getting references from customers as a sign of satisfaction and do the courtesy calls and update the status. Responsible for making sure that not more than 5% customer dropout are happening because of any issues from company or service side. Making sure that no complaints are received from customer end and if they do, solve it immediately. Maintain good working relationship with the customers & follow up on new customers. Responsible to send report of daily work status updates to the reporting manager. Responsible to attend the review meetings as per the plan. Familiarity with CRM Software and procedures. Outstanding verbal and written communication. Strong interpersonal and collaborative skills. Job Type: Full-time Pay: From ₹15,000.00 per month Benefits: Health insurance Leave encashment Paid sick time Paid time off Provident Fund Education: Bachelor's (Required) Experience: Customer relationship management: 1 year (Required) Language: Malayalam (Required) Location: Kozhikode, Kerala (Required) Work Location: In person