Customer Service Executive: · Manage incoming calls from Clients ensuring service is delivered within the required time frames. · Build professional rapport with internal and external customers by demonstrating active listening skills to ensure mutual understanding of customer's concerns/comments · Maintain compliance and data entry to agreed department conventions and compliance standards · Identifying opportunities for process and service improvements and making recommendations · Demonstrate positive ‘Customer First’ behaviours to ensure a high level of customer service is provided at all times · Proactively identify potential issues with clients and related consultants Effectively communicate information, verbally, and/or in writing in a clear and informative manner, and take appropriate ownership and accountability of customer issues and concerns, minimizing the need for future contacts Job Types: Full-time, Permanent Pay: From ₹12,000.00 per month Benefits: Health insurance Provident Fund Ability to commute/relocate: Calicut, Kerala: Reliably commute or planning to relocate before starting work (Required) Experience: total work: 1 year (Preferred) Customer service: 1 year (Preferred) Language: English (Preferred) Work Location: In person
Customer Service Executive: · Manage incoming calls from Clients ensuring service is delivered within the required time frames. · Build professional rapport with internal and external customers by demonstrating active listening skills to ensure mutual understanding of customer's concerns/comments · Maintain compliance and data entry to agreed department conventions and compliance standards · Identifying opportunities for process and service improvements and making recommendations · Demonstrate positive ‘Customer First’ behaviours to ensure a high level of customer service is provided at all times · Proactively identify potential issues with clients and related consultants Effectively communicate information, verbally, and/or in writing in a clear and informative manner, and take appropriate ownership and accountability of customer issues and concerns, minimizing the need for future contacts Job Types: Full-time, Permanent Pay: From ₹12,000.00 per month Benefits: Health insurance Provident Fund Ability to commute/relocate: Calicut, Kerala: Reliably commute or planning to relocate before starting work (Required) Experience: total work: 1 year (Preferred) Customer service: 1 year (Preferred) Language: English (Preferred) Work Location: In person
· Develop and maintain strong relationships with clients to understand their evolving financial needs. Address their concerns and queries promptly and professionally. · Act as the primary point of contact for clients and assist them with account opening, KYC compliance, and other necessary documentation. · Ensure compliance with all legal requirements and documentation for clients. · Identify opportunities to introduce additional investment products and services offered by Investment or Securities to clients, maximizing potential revenue and enhancing customer engagement. · Collaborate with internal departments, such as research, compliance, and operations, to ensure smooth service delivery and resolve client-related issues effectively Job Types: Full-time, Permanent Pay: From ₹12,000.00 per month Benefits: Health insurance Provident Fund Ability to commute/relocate: Calicut, Kerala: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Preferred) Experience: Technical support: 1 year (Preferred) total work: 1 year (Preferred) Work Location: In person
Customer Service Executive: · Manage incoming calls from Clients ensuring service is delivered within the required time frames. · Build professional rapport with internal and external customers by demonstrating active listening skills to ensure mutual understanding of customer's concerns/comments · Maintain compliance and data entry to agreed department conventions and compliance standards · Identifying opportunities for process and service improvements and making recommendations · Demonstrate positive ‘Customer First’ behaviours to ensure a high level of customer service is provided at all times · Proactively identify potential issues with clients and related consultants Effectively communicate information, verbally, and/or in writing in a clear and informative manner, and take appropriate ownership and accountability of customer issues and concerns, minimizing the need for future contacts Job Types: Full-time, Permanent Pay: From ₹12,000.00 per month Benefits: Health insurance Provident Fund Ability to commute/relocate: Calicut, Kerala: Reliably commute or planning to relocate before starting work (Required) Experience: total work: 1 year (Preferred) Customer service: 1 year (Preferred) Language: English (Preferred) Work Location: In person
· Develop and maintain strong relationships with clients to understand their evolving financial needs. Address their concerns and queries promptly and professionally. · Act as the primary point of contact for clients and assist them with account opening, KYC compliance, and other necessary documentation. · Ensure compliance with all legal requirements and documentation for clients. · Identify opportunities to introduce additional investment products and services offered by Investment or Securities to clients, maximizing potential revenue and enhancing customer engagement. · Collaborate with internal departments, such as research, compliance, and operations, to ensure smooth service delivery and resolve client-related issues effectively Job Types: Full-time, Permanent Pay: From ₹12,000.00 per month Benefits: Health insurance Provident Fund Ability to commute/relocate: Calicut, Kerala: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Preferred) Experience: Technical support: 1 year (Preferred) total work: 1 year (Preferred) Work Location: In person