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Artha Financial services
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Relationship Manager

Relationship Manager

Artha Financial services

0 - 1 years

|

0 Lacs

Posted:18 hours ago| Platform: Indeed logo

Apply

Skills Required

service analysis reporting report crm software collaborative management

Work Mode

On-site

Job Type

Full Time

Job Description

Responsible for providing outstanding customer service to keep the customers loyal and obtain long-term business.
Meet potential clients.
Responsible for getting more than 95% customer satisfaction rate while doing random customer feedback analysis. If any issues occur, address it with the reporting officer.
Responsible for getting references from customers as a sign of satisfaction and do the courtesy calls and update the status.
Responsible for making sure that not more than 5% customer dropout are happening because of any issues from company or service side.
Making sure that no complaints are received from customer end and if they do, solve it immediately.
Maintain good working relationship with the customers & follow up on new customers.
Responsible to send report of daily work status updates to the reporting manager.
Responsible to attend the review meetings as per the plan.
Familiarity with CRM Software and procedures.
Outstanding verbal and written communication.
Strong interpersonal and collaborative skills.

Job Type: Full-time

Pay: From ₹15,000.00 per month

Benefits:

Health insurance
Leave encashment
Paid sick time
Paid time off
Provident Fund

Education:

Bachelor's (Required)

Experience:

Customer relationship management: 1 year (Required)

Language:

Malayalam (Required)

Location:

Kozhikode, Kerala (Required)

Work Location: In person

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Artha Financial services

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