As a Customer Service Executive, your role will involve managing incoming calls from clients to ensure timely delivery of services. You will be responsible for building professional rapport with both internal and external customers by actively listening to their concerns and comments. It will be important for you to maintain compliance with department conventions and standards through accurate data entry. Key Responsibilities: - Identify opportunities for process and service improvements and provide recommendations for enhancements - Demonstrate positive Customer First behaviors to uphold a high level of customer service consistently - Proactively identify potential issues with clients and consultants, addressing them effectively - Communicate information clearly and informatively, both verbally and in writing, while taking ownership of customer issues to minimize future contacts Qualifications Required: - Minimum of 1 year of total work experience, preferably in customer service - Proficiency in English language is preferred for effective communication In this role, you will also be entitled to benefits such as health insurance and Provident Fund. The work location for this full-time, permanent position is in Calicut, Kerala. Relocation to this location is required before starting work. If you are passionate about delivering exceptional customer service and enjoy identifying opportunities for improvement, this role may be a great fit for you.,

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Customer Service Executive