Customer Service Executive

Hi,

We are pleased to introduce ourselves as one of the leading turnkey project executors in the Northeast, supplying electrical and mechanical items for the past 20 years. We are also an established Class-I Contractor for all types of electrical and mechanical works and are accredited with ISO 9001:2015 certification. We consistently serve as a contractor and supplier to various State Government Departments, including GMC, GMDA, PHED, WRD, Disaster Management, APDCL, AEGCL, MSPDCL, MSPCL, as well as organizations like ONGC, OIL, IOCL, NHPC, NTPC, NEEPCO, and other statutory bodies of State, Central, and PSU Departments.

We have successfully completed projects such as RGGVY, DDUGJY, SAUBHAGYA, System Strengthening, Stadium Lighting, and more.

Job Description:

We are seeking a highly motivated Customer Service Executive (CSE) to manage and resolve citizen complaints related to street lighting. This role is vital to ensuring efficient communication between the public and the street lighting department, addressing issues such as faulty street lights, maintenance requests, and other related concerns. The CSE will ensure that all complaints are addressed promptly and effectively to maintain safety and satisfaction in the community.

Qualifications & Skills

• Education: A Bachelor's degree in any field, preferably in public administration, engineering, or a related discipline.
• Experience: Minimum 2 yrs. {Previous experience in customer service, public service, or in a technical field (e.g., street lighting, municipal services) is preferred.}
• Communication Skills: Excellent verbal and written communication skills in Assamese, English, Bengali and Hindi.
• Problem-Solving: Ability to quickly understand and resolve citizen complaints, ensuring minimal disruption and maximum satisfaction.
• Technical Understanding: Basic understanding of street lighting systems, maintenance, and infrastructure.
• Customer-Oriented: Strong interpersonal skills with a focus on empathy, professionalism, and efficient service delivery.
• Time Management: Ability to manage multiple complaints and tasks simultaneously, with a focus on meeting deadlines.
• CRM and IT Skills: Proficient in using customer relationship management (CRM) systems, Microsoft Office, and basic technical tools for logging and tracking complaints.
• Attention to Detail: Ability to accurately document and track complaint details, progress, and outcomes.

Job Type: Full-time

Pay: ₹10,515.92 - ₹20,000.00 per month

Work Location: In person