Customer Relationship Manager

Job Summary: We are looking for an experienced and motivated Customer Relationship Manager (CRM) to oversee and enhance customer relationships, drive customer satisfaction, and ensure long-term engagement. The ideal candidate will develop strategies to improve customer retention, resolve queries, and promote effective communication between the company and its clients. Key Responsibilities: Client Relationship Management: Build and maintain strong relationships with clients, ensuring their needs and expectations are met. Customer Support: Address and resolve customer inquiries, complaints, and issues in a timely and professional manner. Data Management: Manage customer databases (CRM software) and ensure all client information is up-to-date. Sales Support: Assist the sales team in identifying upselling and cross-selling opportunities to boost revenue. Reporting & Analysis: Analyze customer data, trends, and feedback to develop strategies for improving services and customer satisfaction. Engagement Programs: Develop and execute customer engagement programs to improve loyalty and retention. Feedback Implementation: Gather and analyze feedback to recommend improvements in products, services, or processes. Training & Development: Educate and train team members on CRM software and processes for smooth customer interaction. Communication Channels: Ensure effective communication through emails, calls, and meetings to enhance customer experience. Documentation: Maintain records of customer interactions, contracts, and transactions. Qualifications and Skills: Education: Bachelor’s degree in Business Administration, Marketing, or a related field. Experience: Minimum 2-3 years of experience in CRM, sales support, or customer service. Technical Skills: Proficiency in CRM software (e.g., Salesforce, Zoho CRM, HubSpot) and MS Office tools. Communication Skills: Excellent verbal and written communication skills. Problem-Solving Abilities: Strong analytical and problem-solving skills to resolve customer issues efficiently. Interpersonal Skills: Ability to build strong relationships with clients and internal teams. Organizational Skills: Detail-oriented with exceptional time management abilities. Adaptability: Ability to work under pressure and adapt to changing business needs. Preferred Qualifications: Experience in customer service roles in industries like Manufacturing, Retail, or Services. Certification in CRM software or customer service processes. Knowledge of marketing strategies and tools.