Customer Relationship Management Executive

Company Description

Next Step Veteran Pvt Ltd is a premier real estate consultancy based in Gurgaon, dedicated to delivering long-term value to clients through excellence, integrity, and professionalism. We specialize in providing comprehensive real estate solutions across residential, commercial, and retail segments. Known for our transparent transactions and client-first approach, we empower investors to grow and safeguard their wealth. Representing leading developers in Gurgaon and Delhi NCR, we bring unmatched market insight and expertise to every deal. Founded by Amit Gupta—an accomplished entrepreneur with over a decade of experience in real estate and capital markets—we are committed to unlocking the full potential of real estate for both investors and homebuyers.

Role Description

Customer Relationship Management Executive

Key Responsibilities

• Prepare, review, and manage documentation for property transactions on both builder and client sides
• Ensure all paperwork is complete, accurate, and submitted on time
• Analyze customer feedback and data to improve service quality and identify growth opportunities
• Handle day-to-day administrative and office tasks, including record-keeping, data entry, correspondence, appointment scheduling, and follow-ups
• Assist with office coordination activities, vendor management, and supplies procurement
• Support management in organizing property exhibitions, events, and promotional activities

Qualifications

• Minimum 1–2 years of experience in real estate sales, CRM, or a related role
• Strong understanding of real estate transactions, documentation, and industry processes
• Excellent communication and interpersonal skills
• Proficiency in customer retention and relationship management
• Strong analytical skills with the ability to interpret customer data
• Bachelor’s degree in Business, Marketing, or related field preferred
• Problem-solving abilities, attention to detail, and strong organizational skills
• Ability to work effectively in an on-site environment in Gurugram