Customer Relationship Management Executive

Fasta Pizza

4 years

0 Lacs

chennai tamil nadu india

Posted:2 days ago| Platform:

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Skills Required

management crm marketing engagement retention analyze data strategies reports compliance support drive salesforce hubspot automation segmentation communication

Work Mode

On-site

Job Type

Full Time

Job Description

Position Title:

Department:

Location:

Employment Type:

Salary :

Key Responsibilities

Manage and optimize CRM systems to enhance customer engagement, retention, and loyalty.
Analyze customer data to identify trends, preferences, and opportunities for personalized marketing.
Develop and execute targeted campaigns across email, SMS, and digital platforms.
Collaborate with sales, marketing, and product teams to align CRM strategies with business goals.
Monitor campaign performance and generate reports on customer acquisition, retention, and satisfaction.
Maintain and update customer databases, ensuring data accuracy and compliance with privacy regulations.
Handle customer feedback and complaints, ensuring timely resolution and continuous improvement.
Support loyalty programs, referral initiatives, and promotional activities to drive repeat purchases

Qualifications & Skills

Bachelor’s degree in Marketing, Business Administration, or related field.
2–4 years of experience in CRM, preferably within FMCG, retail, or consumer goods.
Proficiency in CRM platforms (e.g., Salesforce, Zoho, HubSpot) and marketing automation tools.
Strong analytical skills with experience in customer segmentation and campaign analysis.
Excellent communication and interpersonal skills.
Ability to manage multiple projects and meet tight deadlines.
Familiarity with digital marketing and e-commerce platforms is a plus.

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