Customer Relationship Management Executive

CRM Executive – Mana Projects

About Us

Mana Group is on an exciting transformation journey, poised to cross ₹3,000+ Cr in project value! Mana Projects is a prominent real estate developer based in Bengaluru. Established with a strong commitment to quality, innovation, and customer satisfaction, emerging as one of the top builders in the region. Mana Projects focuses on delivering high-quality residential projects, emphasising architectural finesse, sustainable practices, and timely delivery.

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Roles & Responsibilities

> Build strong customer relationships through engagement and timely query resolution.

> Provide regular project updates to customers and ensure they stay informed.

> Encourage customer referrals by offering incentives and privileges.

> Collect and publish customer testimonials on websites and property-related portals.

> Handle customer escalations and ensure timely resolution.

> Enhance customer service policies and strategies for enhanced service delivery.

> Handle post-booking queries, allotment letters, agreements, and processing cancellations.

> Coordinate with the legal team to ensure seamless documentation and compliance.

> Work with the technical/site teams to facilitate a smooth handover process.

Key Skills & Requirements

> Strong communication and interpersonal skills.

> Ability to handle customer queries and resolve escalations effectively.

> Experience in customer engagement and relationship management.

> Good understanding of real estate customer service processes.

> Proficiency in ERP / CRM software and Microsoft Office Suite / Google Sheets.

Employee Benefits at Mana Projects

Employee Provident Fund

Health insurance

Professional Growth

Employee Recognition

Why Join Us ?

At Mana Projects, we believe in delivering excellence not just in our projects but also in our work environment. As a CRM Executive, you will play a key role in ensuring customer satisfaction and building long-term relationships with our valued clients.