Company Description KSKT AgroMart (Kisaan Se Kitchen Tak) is a technology and supply chain venture dedicated to delivering naturally grown and processed agro produce. Our zero harmful chemical food products are sourced directly from farms, ensuring the highest quality and freshness at fair prices. We aim to create an ecosystem that benefits customers with high-quality produce while rewarding farmers for practicing natural farming in accordance with Good Agricultural Practices (GAP). Role Description This is a full-time on-site role for a Customer Care Executive located in Gurgaon. The Customer Care Executive will be responsible for addressing customer inquiries and complaints, ensuring customer satisfaction, delivering exceptional customer service, and managing communication between the company and its customers and Generate revenue. The role also involves supporting sales initiatives and contributing to overall customer engagement and retention. Qualifications Customer Support, Customer Service, and Customer Satisfaction skills Strong Communication skills Experience in Sales Excellent problem-solving abilities and a customer-focused mindset Ability to work effectively in a team environment Proficiency in using customer service software and tools is a plus Bachelor's degree in Business, Communication, or related field preferred
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Company Description KSKT AgroMart (Kisaan Se Kitchen Tak) is a technology and supply chain venture that aims to create an ecosystem providing customers with naturally grown and naturally processed agro produce. The products are zero harmful chemicals and come fresh from the farms, ensuring quality at a fair price. Simultaneously, the venture ensures farmers receive better prices for their hard work in adopting natural farming in accordance with Good Agricultural Practices (GAP). Role Description This is a full-time on-site role for a Customer Relations Manager located in Gurugram. The Customer Relations Manager will be responsible for revenue generation through sales, managing customer inquiries and feedback, developing and maintaining customer relationships, handling customer complaints, and ensuring customer satisfaction. Additional tasks include coordinating with various internal teams to resolve customer issues, monitoring customer service metrics, and identifying areas for improvement in customer service processes. Qualifications Experience in customer service, customer relationship management, revenue generation through sales ,handling customer complaints, customer acquisition and retention Excellent communication, interpersonal, and problem-solving skills Ability to work collaboratively with internal teams and manage multiple tasks Strong organizational and time management skills Proficiency in using CRM software and other customer service tools Bachelor's degree in Business Administration, Marketing, or related field Experience in the agro-food sector is a plus