Customer Relations Manager

Role Overview: As a Customer Relations Manager at KSKT AgroMart, your main responsibility will be to generate revenue through sales and manage customer inquiries and feedback. You will play a crucial role in developing and maintaining customer relationships, handling customer complaints effectively, and ensuring overall customer satisfaction. Additionally, you will be required to coordinate with internal teams to resolve customer issues, monitor customer service metrics, and identify areas for improvement in customer service processes. Key Responsibilities: - Generate revenue through sales - Manage customer inquiries and feedback - Develop and maintain customer relationships - Handle customer complaints efficiently - Ensure customer satisfaction - Coordinate with internal teams to resolve customer issues - Monitor customer service metrics - Identify areas for improvement in customer service processes Qualifications Required: - Experience in customer service, customer relationship management, revenue generation through sales, handling customer complaints, customer acquisition, and retention - Excellent communication, interpersonal, and problem-solving skills - Ability to work collaboratively with internal teams and manage multiple tasks - Strong organizational and time management skills - Proficiency in using CRM software and other customer service tools - Bachelor's degree in Business Administration, Marketing, or a related field - Experience in the agro-food sector is a plus,