Customer Relations Manager

Company Description

KSKT AgroMart (Kisaan Se Kitchen Tak) is a technology and supply chain venture that aims to create an ecosystem providing customers with naturally grown and naturally processed agro produce. The products are zero harmful chemicals and come fresh from the farms, ensuring quality at a fair price. Simultaneously, the venture ensures farmers receive better prices for their hard work in adopting natural farming in accordance with Good Agricultural Practices (GAP).

Role Description

This is a full-time on-site role for a Customer Relations Manager located in Gurugram. The Customer Relations Manager will be responsible for revenue generation through sales, managing customer inquiries and feedback, developing and maintaining customer relationships, handling customer complaints, and ensuring customer satisfaction. Additional tasks include coordinating with various internal teams to resolve customer issues, monitoring customer service metrics, and identifying areas for improvement in customer service processes.

Qualifications

• Experience in customer service, customer relationship management, revenue generation through sales ,handling customer complaints, customer acquisition and retention
• Excellent communication, interpersonal, and problem-solving skills
• Ability to work collaboratively with internal teams and manage multiple tasks
• Strong organizational and time management skills
• Proficiency in using CRM software and other customer service tools
• Bachelor's degree in Business Administration, Marketing, or related field
• Experience in the agro-food sector is a plus