Job Overview: We are looking for a detail-oriented and proactive Account Assistant to support our finance team. The ideal candidate should have 12 years of experience in basic accounting operations, invoicing, data entry, and bank reconciliation. This role is key to ensuring accurate financial records and smooth day-to-day accounting operations. Key Responsibilities: Assist in daily accounting tasks such as data entry , voucher preparation , and filing Maintain and update ledgers , accounts payable/receivable , and invoice records Perform bank reconciliations and assist with cash flow management Support in GST filing , TDS , and other statutory compliance (if required) Assist in preparing monthly and annual financial reports Coordinate with vendors and clients for invoice clarification and payment follow-ups Maintain organized and accurate financial documentation Assist senior accountants or auditors during financial audits Key Skills & Competencies: Knowledge of basic accounting principles Familiarity with accounting software (e.g., Tally, Zoho Books, QuickBooks, Excel ) Good understanding of GST , TDS , and invoice processing Strong attention to detail and numerical accuracy Basic MS Excel and data entry skills Good communication and organizational skills Ability to manage deadlines and multitask Qualifications: Bachelor’s degree in Commerce , Accounting , or related field 1–2 years of relevant work experience in an accounting or finance support role Experience in a retail, trading, or manufacturing environment is a plus

Role Overview: - We are seeking a seasoned and customer-obsessed leader to head our Customer Support team in the fast-paced world of retail and eCommerce. - The ideal candidate will have deep experience in managing omni-channel customer support operations, driving customer satisfaction, and resolving high-volume queries with empathy and efficiency. - This role is pivotal in shaping post-purchase experiences, managing escalations, and ensuring seamless interaction between our brand and our customers. Key Responsibilities: Team Leadership & Development: - Build, lead, and coach a scalable customer support team across voice, chat, email, and social platforms. - Set and monitor KPIs such as TAT, AHT, FCR, CSAT, and NPS. - Ensure adequate staffing, training, and motivation for seasonal or campaign-driven volumes. Customer Experience Excellence: - Own the customer journey from post-purchase to complaint resolution, including delivery issues, returns, refunds, and product queries. - Implement frameworks for consistent, empathetic, and timely resolutions. - Handle high-impact escalations and work closely with fulfillment, tech, and logistics to provide quick solutions. Operational Efficiency: - Design and implement SOPs for various support categories (orders, returns, cancellations, etc.). - Leverage automation tools, chatbots, and CRM to optimize handling time and reduce manual interventions. - Coordinate with warehousing, last-mile partners, and internal operations to reduce support ticket volumes. Analytics & Continuous Improvement: - Analyze ticket data to uncover trends, recurring issues, and areas of improvement. - Share actionable insights with product, tech, and business teams to enhance platform UX and reduce friction. - Run root cause analysis (RCA) for negative feedback and implement corrective measures. Technology & Tools: - Manage helpdesk platforms such as Zendesk, Freshdesk, or Salesforce. - Ensure smooth integration between CRM, order management systems (OMS), and delivery partners. - Champion initiatives that improve self-serve and proactive support experiences. Qualifications & Skills: - Graduate degree required; MBA preferred. - 5 to 10 years of relevant experience in Customer Support, with at least 35 years in retail/eCommerce leadership roles. - Deep understanding of eCommerce platforms, delivery lifecycle, and customer expectations. - Exceptional people management, communication, and conflict-resolution skills. - Ability to work in a fast-paced, high-growth environment with cross-functional collaboration. - Strong command of customer metrics and proficiency in reporting dashboards. - Familiarity with CRM and helpdesk tools like Freshdesk, Zendesk, Salesforce Service Cloud. Preferred: - Experience handling support for both D2C and marketplace business models. - Exposure to omnichannel customer support setups (in-store + online). - Multilingual proficiency or experience in multilingual support management.

About the Role: We are looking for a passionate and creative Junior Graphic Designer to join the dynamic team at The House of Rare , a premium fashion and lifestyle brand. This is an excellent opportunity for a fresher or early-career designer to work in a fast-paced, design-led environment and contribute to a bold and evolving brand identity. Key Responsibilities: Assist in designing graphics for social media posts , website banners , emailers , and digital campaigns Support senior designers in creating branding materials , lookbooks , and marketing collaterals Help develop visuals for product launches , store displays , and seasonal campaigns Ensure consistency with the brands tone, aesthetic, and visual identity Participate in brainstorming sessions with the marketing and design team Edit and adapt images for various platforms (e.g., Instagram, web, print) Key Skills Required: Basic knowledge of Adobe Creative Suite (Photoshop, Illustrator, InDesign) Familiarity with tools like Canva or Figma is a plus A strong eye for fashion, color, typography, and visual storytelling Creativity, attention to detail, and willingness to learn Ability to work under guidance and meet tight deadlines A portfolio or academic project samples to showcase design ability Qualifications: Degree or diploma in Graphic Design , Visual Arts , or a related field 0–1 year of experience (internships or freelance work count) Passion for fashion , design , and brand storytelling

What youll be doing: Handle customer queries related to orders, returns, exchanges, refunds, and deliveries via Calls, Emails, Chat and social media. Maintain AHT and adherence for first response and resolution time. Manage ticketing system (e.g. Easy Rewards) and ensure accurate documentation of all interactions. Escalate unresolved issues to higher authorities as per process. Provide proactive updates to customers during delays or service disruptions. Uphold brand tone and deliver consistent, high-quality communication. Follow ups for customer complaints to provide quicker resolutions. What we look for in you: 1–2 years of experience in customer service, preferably in e-commerce or fashion retail. Excellent written and verbal communication skills. Strong problem-solving ability and empathy-driven approach. Strong skills in Customer Support, Customer query handling and Online support. Flexible to work from office with 6 days of working. Should be ready for cross skilled approach to work. Customer-centric approach with a focus on Customer Satisfaction. Preferred Skills Knowledge of e-commerce platforms (e.g., Shopify, Unicommerce) Hindi language is must (Multilingual Proficiency would be an added benefit) Cross skilled across LOB’S (Calls, Email, Chat and social media)