Customer Relationship Executive

We are looking for a proactive and data-driven CRM Executive/Manager to manage and optimize our customer relationship strategy and lifecycle management. The ideal candidate will be responsible for maintaining the CRM platform, analyzing customer data, executing engagement campaigns, and ensuring a seamless customer experience across all touchpoints.

Key Responsibilities:

• Manage and maintain the CRM system (e.g., Salesforce, Zoho, HubSpot)
• Segment customer data and develop targeted engagement strategies
• Design, implement, and monitor CRM campaigns (email, SMS, push notifications, etc.)
• Track and analyze customer behavior, retention, and lifetime value
• Collaborate with marketing, sales, and support teams to optimize customer journeys
• Ensure CRM data quality, integrity, and regular updates
• Generate reports and insights on campaign effectiveness and customer trends
• Assist with onboarding and training users on CRM processes and tools
• Implement automation workflows to improve lead nurturing and customer engagement
• Maintain GDPR and data privacy compliance in all CRM activities

Key Requirements:

• Bachelor’s degree in Marketing, Business Administration, IT, or related field
• 2–5+ years of hands-on experience in a CRM role (executive or managerial level)
• Proficiency in CRM tools (e.g., Salesforce, Zoho CRM, HubSpot, Microsoft Dynamics)
• Strong analytical skills and proficiency in data analysis/reporting tools (e.g., Excel, Google Analytics)
• Experience with marketing automation and email marketing platforms
• Good understanding of customer lifecycle and funnel management
• Excellent communication, project management, and organizational skills

Preferred Qualifications:

• Certification in CRM tools (e.g., Salesforce Admin, HubSpot CRM Certification)
• Knowledge of SQL or other database query languages
• Experience in customer success, digital marketing, or business analytics

Job Type: Full-time

Pay: ₹15,000.00 - ₹35,000.00 per month

Benefits:

• Cell phone reimbursement

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Commission pay
• Performance bonus

Experience:

• Fluent English Communication : 3 years (Required)
• Customer Relationship Executive : 3 years (Required)
• Computer Expertise: 3 years (Required)

Work Location: In person