Customer Quality Engineer

Key Responsibility Areas:

1. Collaborate with the Quality Manager to secure resources for optimal E2E Customer Quality Management, including systems and methods.
2. Conduct field failure analysis of electrical components such as In-Vehicle Infotainment (IVI), Instrument Clusters (IC), Cockpit Domain Controllers (CDC), Sensors, PCBA, ECU, Harnesses, etc.
3. Expertise in PCB testing and analysis, with in-depth knowledge of electronics manufacturing and testing in the automotive sector.
4. Proficient in CAN Tool operations, log collection (including CAN logs, VST, and System logs), and data analysis.
5. Strong understanding of displays, optics, display drivers, and Human-Machine Interface (HMI) systems.
6. Analyze 0KM and warranty data, manage Warranty Signoffs, and authorize debit requests at the customer end.
7. Maintain and review Customer Quality MIS and provide regular updates to the Quality Manager.
8. Apply problem-solving techniques such as 8D, FTA, Fishbone Analysis, Why-Why Analysis, and 7QC tools.
9. Manage a team of QREs across West and North regions.
10. Develop data dashboards using Excel, SharePoint, and PowerPoint for effective data management.
11. Contribute to plant-level management reviews with relevant data and insights.
12. Initiate root cause analysis promptly, ensuring implementation of Corrective Actions (CA) and Preventive Actions (PA) for non-conformances and deviations.
13. Identify and monitor opportunities for continuous improvement.
14. Represent customer needs internally to meet QMS requirements, including quality goal setting, training, and CAPA processes.
15. Ensure compliance with legal and regulatory requirements as per customer contracts.
16. Oversee customer satisfaction metrics and maintain strong customer relationships.
17. Visit customer sites for part performance reviews and handle customer complaints.
18. Review and analyze non-conformance issues, both in-house and at the customer end.
19. Identify and manage QA-related risks, both internally and externally.
20. Ensure standardized work practices are in place and followed by QREs.
21. Align audit processes with customer feedback and product standards.
22. Collect and analyze quality assurance data to drive improvements.
23. Coordinate with the QMS Representative on IATF16949:2016 compliance and market quality requirements.
24. Initiate corrective actions for non-conforming products (DRR), customer complaints, and process instabilities.
25. Authorize production/shipment halts if deviations affect fit, function, safety, or product compliance.
26. Oversee FTR, PPAP, FTN, PTR activities, and related documentation.

Job Specific Prerequisite:

Qualification:

Customer Exposure:

Language Proficiency:

Experience:

Preferred Companies:

Notice Period:

Knowledge & Skills:

1. Proficiency in problem-solving methodologies.
2. Expertise in core quality tools like APQP, PPAP, FMEA, SPC, MSA, and 7 QC tools.
3. Strong analytical and leadership capabilities.
4. IATF 16949 Internal Auditor certification.
5. Customer-focused with excellent communication skills.
6. Thorough understanding of customer requirements.
7. Proficient in MS Office applications (Outlook, PowerPoint, Excel, SharePoint).

Additional Requirements: